Category Archives: Market Trends

Unsolicited Insights From The Minority at the #BlkTechClt Event

First let me start with the description of the event that I, aka “the minority,” just attended:

ThePLUG Daily (make sure to subscribe) presents Charlotte’s first interactive event designed to immerse black tech entrepreneurs, professionals, and enthusiasts in the Queen City’s local startup ecosystem. This new monthly after-work event connects you with Charlotte’s most notable innovators and business leaders over drinks and appetizers while getting a sneak-peak at new products and an opportunity to share your area of expertise.”

Next, let me offer up a few disclaimers:

  1. I’m well aware that this event does not need, nor is seeking, validation from a random white dude whatsoever.
  2. Tito’s Vodka was one of the sponsors (I wrote this immediately upon getting back to my office after the event so pardon the tone…)
  3. Said random white dude’s writing about said event may have un-implied/privileged undertones despite the many clichés of his whole background and existence, i.e. growing up in an “urban environment” and having lots of black friends, etc.

Ok, now after that unfortunate introduction that hopefully in the future won’t even need to be written prior to such subjects because race won’t even be a factor in life whatsoever, let’s get to the key point of all this: random white dude attended the #BlkTechClt event and had his mind blown.

First of all, not like I’m surprised by this at all, but I saw a truly passionate and capable community of brilliant minds, both young and old, male and female, all coming together to empower and encourage one another to do whatever it takes to succeed. There were lawyers, bankers, financial professionals, coders, scholars, hobbyists, dreamers, artists, and just about every type of person you can imagine together sharing ideas, plans, business models, and projects they were working on and receiving feedback, insights, and suggestions from genuinely interested parties. It was an electrifying atmosphere.

Secondly, not only did I experience the reversed perspective of what it must (is? could?) be like being a minority attending a typical professional networking event, but I also noted that I was likely the only one that even noticed, or at least mentioned, the fact that I wasn’t black. Even though everyone embraced me without a second’s thought, the shear self-consciousness of constantly wondering, “Do these people not like me/ do they think I don’t belong/are they wondering why I’m here because I’m white/different” led to a perpetual awkwardness that forced me to bring it up and try to explain myself (note: this is never a good idea) even though I spent a great deal of time growing up in similar scenarios.

To say it was a cultural experience/awakening is an understatement. Because of my background, I tend to try and emphasize that race isn’t an issue to me personally whatsoever. Now I see however, that on the other side that “luxury” or perhaps “ignorance” isn’t even allowed to exist. Those subconscious thoughts stick with you ALWAYS, and are constantly nagging underneath the surface.

Lastly, I made some incredible contacts with potential clients, referral sources, and strategic partners. I would be so lucky to get a chance to work with and collaborate with some of these entrepreneurs that are destined for greatness. I can now only hope that my whiteness doesn’t keep me from consideration (ironic how the tables are turning isn’t it?) and that the new era of diverse businesses begins to thrive.

Start Preparing for 2016 NOW: Gain Momentum Heading Into Next Year

It’s now December 2015 (wow that’s crazy to think about!) and we have one month left in the year. While New Year Resolutions typically get all the rage around this time, this year I’ve been trying something much different so I can hit 2016 with serious momentum. Why wait to get started on getting better at a mostly arbitrary point of time?

Personally, it’s the beginning of week 7 of sticking to a legit workout/training regime. I’ve been working on improving my Spanish almost daily in the same amount of time as well. And, I just relaunched my new website and blog. Sure I could’ve waited until January 1 to begin, but why when now is the perfect time to begin getting better (or even better: yesterday).

Of course that doesn’t mean you shouldn’t enjoy the holidays and indulge in the parties, family time, and especially great food and drinks. However, you should simultaneously begin planning for next year as well, both personally and professionally (this post will stick to the “professionally” part). Otherwise January 1st is going to smack you in the face with the inevitable onset of panic and regret.

Here is my list of the top 5 things to consider, plan for, and think about implementing in your business, etc. for next year. Of course there are about a million others, but for brevity’s sake (if you’re into the whole brevity thing) I’ll keep it short so you can get back to your holiday shenanigans.

  1. Rethink Money.

This may seem obvious but cash, checks, and credit cards aren’t the only way to pay for things, nor to get paid for the products and services your business provides. Electronic currency is extremely convenient and safe. For example, it’s quite common that I get paid for a project via PayPal (whether via their PayPal account or their credit card), and subsequently pay a company expense via my PayPal debit card or by transferring immediately afterwards. All this without having to deal with a bank in the middle or crazy credit card transaction fees.

There are also a ton of benefits in using Venmo, Square, Apple Pay, etc. Lastly, while it may take a little more time to yet to go mainstream, I’d also be thinking about how to implement BitCoin into your business as well.

  1. CRM & Marketing Automation

I’ve been preaching this one for years now, yet people still keep pushing it off because of the perception of extremely high costs both monetarily and in resource allocation. Sure a well implemented and administered CRM and Marketing Automation program remains a relatively expensive investment. But the cost of not utilizing these tools is even greater, and the ROI more than makes up for it.

While you may not want to admit it, your competitors most likely have a program either operational or at least in the works. Soon just having one isn’t going to be enough to remain competitive either, as economies of scale will be reached and adjustments will be made. There are approaches and methods to get a program implemented in a cost effective manner, and I’d love to be your resource to show you how.

  1. Content Marketing: Video in Particular

Content marketing includes your blog, social media posts, ebooks, how-to guides, white papers, podcasts, etc. (You do have a content marketing strategy, right?) All of these will remain extremely valuable in 2016 of course and leveraging them is still a great marketing strategy, however the one that will continue to trump them all is video. Again, this isn’t anything new, however the impact of video is going to continue growing even more. Whether you begin leveraging 6 second Vine clips, hour long webinars, or 20 minute “fireside chat” videos like my boy Gary V, you really need to think of creative ways to incorporate videos into your 2016 strategy.

I’ll admit this hasn’t been a strong suit of mine in the past either, which is why I made it my mission to partner up with an excellent team to not only deliver video services to my clients, but for my personal/WIMS, Inc. 2016 video content strategy as well.

  1. Online: Improve Mobile

You most likely already have a website, and maybe you’ve even incorporated some SEO to the back end as well. You’re absolutely set now right? Not quite. The numbers showing how many people are now solely viewing website content on their mobile devices is staggering. Fortunately, most website publishing and template companies like WordPress and Wix come with complementary mobile optimization capabilities. But if you created your website a long time ago, or if you haven’t tested your mobile site recently there may still be some issues. It’s well worth getting this right now.

Extending this further is the still growing world of mobile apps. I won’t say that you absolutely need to create an app right now for your business to survive, but if you can identify potential value in having one then it’s at least worth exploring. Costs to create them have been significantly reduced due to economies of scale and improved technique. There’s even a free tool called Yapp that allows you to build a bare-bones version of an app, and it’s definitely worth taking a look.

  1. Operations: Reduce Costs; Increase Productivity & Sales

You may think you’re already operating on a bare bones budget, and perhaps you are. But there are always areas to cut back on, especially for mid-large professional services firms. The biggest area is human resources, and by extension the overhead to support it. You may love having an in-house marketing department and beautiful office space for vanity purposes. In reality though, rather than allocating such extensive resources that aren’t very efficient you could pay for work output and space as needed, rather than 24/7 in the form of salaries, benefits and a huge office location. You can dramatically reduce costs while improving efficiency and productivity, which in turn will increase revenue and profit margins. There obviously isn’t one perfect way to go about this but it certainly worth thinking about objectively.

Hopefully you’ll find at least one or two, if not all of these insights valuable as you begin winding down the year and preparing for next year. If nothing else I hope they at least get you thinking and the wheels turning. The main thing I want to reiterate is to not forget your goals and lose focus for an entire month. There are 31 days left to do great work, crush some of your lingering goals, and hit 2016 with serious momentum. I guarantee you won’t wake up on January 1st regretting that you did.

 

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Marketing Process Outsourcing

The New WIMS Inc: Putting In-House Marketing Departments on Notice

Unlike my typical blog posts, this one is certainly going to piss people off, including current and former colleagues, friends, clients, and prospects. While I usually try to avoid that, I can’t any longer as some things just need to be said. Change can be a scary and complicated thing, but there’s just a better way to do business and it’s nothing personal.

Now, the trend of outsourcing is far from a new or innovative concept. Yet companies like professional services firms continue to allocate extremely high budgets of $500,000-$1,000,000 and often much more to their in-house marketing departments. They do this despite the fact that they could spend a fraction of the cost while simultaneously getting significantly better service and results.

Regardless if you prefer to keep your team in house or to use a consulting firm, one thing is constant in either case, you need to DEMAND to see ROI. There are some advantages to keeping the team in-house I’ll admit that, but you should at least be able to make an apples to apples comparison between both approaches.

The way to do that is ROI, the objective metric that evens out all playing fields. I’ve seen many CMO’s apply the “smoke and mirrors” strategy year after year. They avoid accountability by overlooking past failures while waving the amazing, shiny new “marketing strategy” that they’re going to deploy this year. This is often just the old strategy repackaged to appear new however. CEO’s looking to avoid conflict accept it as a cost of doing business and then proceed to kick the can further down the road.

Now while there are plenty of exceptions, as there always are when dealing with people, there’s something I’ve often observed in the corporate world, I call it the “comfort theory.” Essentially, when you’re paying someone a predictable and stable salary it inherently allows most people to start cutting corners and reducing the quality of their work because they can get away with it. Not only is there a reduced quality of work, but why subsidize employee’s internet browsing time and social media addiction when you can just pay for the work that’s actually done. Besides, I doubt they’re going to give you a cut of their fantasy football winnings despite squandering hours a week of your time managing their team.

Don’t just take my word for it, conduct your own experiment and see for yourself. The next time you’re in a meeting with your marketing department demand more out of them or suggest changes, and watch the level of pushback, reluctance, and resistance you get. On the contrary call a consultant about a new project idea and watch them passionately geek out about all the possibilities.

I understand the comfort of familiarity and the status quo believe me, but is it really worth spending $50,000-100,000 on a salary for someone to just write an occasional blog post or article, blankly stare at a twitter feed, or create an occasional ad. You can get the same result or better for a tenth of the cost in many cases.

As another experiment, this Friday afternoon say around 3pm, take a walk around your building and see how empty the offices and cubicles are. The mentality of being an employee and working for your boss vs. being a client and working for your business partner can’t be compared. Working with independent contractors that need your business takes the quality of work to another level. They are mini-CEOs trying to better their lives, they’re not just punching a clock while desperately waiting to leave the office early on Friday afternoon. They’re the ones working at midnight on a Saturday because they’re hungry and ambitious.

You create the best work when you absolutely need to, like when writing a paper the night before it’s due. There’s something about having your life depending on it that generates this hyper-focus of productivity. Imagine having a team of people producing this kind of work every day because that’s how they approach their live, very deliberately.

Typical counter-arguments for in-house departments include things like, “oh but we know the brand so well,” or “what if someone urgently needs a brochure for a sales call?” It may not be a popular sentiment, but people are easily replaceable. We work with various brand guidelines all the time and pick them up very quickly. Also, I’ve seen countless desks with stacks of brochures piled high collecting dust, as much as marketers may try to convince you otherwise, your beautiful brochure is not what’s going to win you new business, relationships are.

Perhaps this post is like that old “Magician’s Greatest Secrets Revealed” show where the masked magician showed you how the tricks were really done and made a lot of magicians extremely angry. If you’re feeling that way right now I hope you take this opportunity to step your game up and prove me wrong.

Changing a decades long mindset of keeping marketing teams in-house is going to require evolution and a rebuilding process, but there’s definitely hope. It will force people to BE BETTER. Think about the Golden State Warriors a few years ago. They were very bad, but they had some decent and promising players, they stuck to their long-term plan to build their team, make a few strategic moves and then a few years later they won a championship. The metaphor is very relative in business as well.

For the sake of full transparency, this long-winded blog post has the additional goal of announcing the new WIMS, Inc. We now offer a complete suite of marketing, CRM, and business development services that are provided for literally a fraction of the total cost you’re paying for your entire marketing department. By leveraging strategic partnerships and a deep team of independent contractors we are now able to offer literally any marketing service, and to any size firm in any industry. If you’re interested in video, we can develop the content, build an entire distribution network, and even create your own online channel. If audio is your thing, we can help with the creation, publishing, and promotion of your own radio show and/or podcast. If you need a website, an ad campaign, online content creation, or social media network, whatever it is you’re looking for, we can help facilitate.

Give us a call or send us an email and we’ll be happy to provide you with a FREE consultation to see if our companies would be a good fit to work together. Part of building strong long-term relationships includes occasionally offering some free advice, which we do happily. What do you have to lose by at least evaluating whether it’s worth pursuing a potential 6-figure a year cost reduction in your marketing expenses?

Hathrup Logo

Hathrup.com Entering Beta Testing Phase

Hathrup.com is launching the beta testing phase of it’s website and platform that primarily focuses on making access to capital for entrepreneurs more convenient and significantly easier.

April 9, 2015 (USA) – Hathrup Capital Funding, LLC (HCF), a website platform that offers entrepreneurs, start-ups, inventors, and investors an opportunity to connect and help each other, has announced the launch of the beta testing phase for it’s socially interact website and “FundMeNow” program.

“As entrepreneurs and investors ourselves, too many times we have seen and experienced numerous ideas fizzling out because of the lack of capital. As a team, we have struggled to raise seed capital in ventures we have done in the past and met with too many people that gave us a reason why we could not create and achieve our dream,” states Henry Norom, Co-Founder and CEO of Hathrup.

This recurring problem spawned the idea of using the peer-to-peer business model, made popular by companies such as Uber and AirBNB, to bridge the vast gap that exists for entrepreneurs seeking funding to achieve the American dream. The idea evolved over time, leading to the social media like platform, which is now something of a cross between Facebook, LinkedIn, and Kickstarter, but for primarily geared towards connecting entrepreneurs, investors, and the many ancillary people that help support them.

Further, most of the existing solutions out there focus primarily on start-up tech companies that offer innovative products and services, yet the vast majority of entrepreneurs with service business (80% or so of small businesses) are left out. They may not have a sexy idea that will change the world, but they have solid businesses that need access to start-up capital as well. Whether someone wants to open a hair salon, photography business, or even an independent legal or accounting firm, Hathrup will help facilitate. These businesses may not get the attention of some of the larger VC funds, but they deserve the opportunity to achieve the American dream as well.

As Hathrup’s mission states, it wanted to bridge elements of what makes all these ideas and companies successful, while stripping away the downsides in order to create a more complete product specifically tailored to improve the lives of users, not exploit them.

An excerpt from their mission reads:

“Hathrup is a free, capital-funding facilitating technology company. We are a non-bank/untraditional finance company. We are a social media/social networking company specifically for entrepreneurs and their family and friends. We are a crowd-funding company, without the strangling limitations of high minimums and the must-reach-your-arbitrary-goal-to-actually-get-funded restrictions. We are a peer-to-peer company that allows you to receive a direct financial contribution to your company via our FundMeNow program, which is facilitated by PayPal, giving you access to the capital you desperately need as it comes in and when you need it, i.e. ASAP. We are a capitalism facilitator. Hathrup takes the technological advancements of today, mixes them with the philosophy and ideals of the American Dream of yesterday, in order to bring you a better way to make your dreams become a reality tomorrow.”

Initially, Hathrup.com is narrowing its focus to entrepreneurs who need between $500-$25,000, for either building a prototype, purchasing inventory, or are looking to launch or expand their business.

As they now begin to enter their beta testing phase, they are seeking other like-minded thought leaders to take their site for a spin and to offer feedback. Those who are interested in participating, you can email [email protected] to get access.

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Hathrup.com was founded in 2013 and is a LLC registered in Delaware. For more information, please visit the website at www.hathrup.com. You can keep track of their progress in real-time by following along on Twitter @Hathrup, and/or at www.facebook.com/hathrup.

Media Contact:

Mike Simmons, CMO

Hathrup Capital Funding, LLC (HCF)

PH: 305.562.9639

[email protected]

Hathrup Logo

The New Entrepreneurial Landscape: Not Just an Ol’ (White) Boys Club Anymore

American’s born abroad are now responsible for launching more than a quarter of new businesses in the US. This is a substantial trend as that percentage continues to grow each year and doesn’t appear to be slowing down. Hathrup Capital Funding, the company I’m thrilled to be the CMO of, is extremely proud to be one of these businesses as our CEO, Henry Nnorom, was born in Nigeria, and continues to pursue his American dream. At Hathrup, It is our mission to help entrepreneurs of all backgrounds succeed regardless of gender, ethnicity, religion, or any other demographic.

Henry Nnorom

Henry Nnorom, CEO of Hathrup, realizing it’s time to get back to work!

It’s no secret that the American economy as a whole is vastly different than it’s ever been. While there haven’t been too many changes to the top of the food chain other than the emergence of the tech titans, the landscape in the middle class is evolving at a rapid pace. The reemergence of growth in this country can largely be attributed to the groundswell of start-up businesses.

Entrepreneurs are inspiring and creating a revitalized level of innovation enabled by the rapid progress of technology. Because of this the world has become very small, and much easier to make an impact. One of most important components of this increase in new businesses is that it is largely attributed to women, immigrants, and minorities, creating one of the most unique opportunities for commerce in the history of the world. This is better than the Silk Road, the rail road, and just about every other commercial quantum leap combined. It is the opportunity for literally everyone to become a member of your target market and the potential to spread commerce to a global scale without having to leave your couch.

Collaborating across multiple cultures and backgrounds and biases inspires innovation and growth. Differing ideas that complement and challenge each other lead to better ideas. The fact that people from other countries are coming here to start a business is a huge win for the US. This not only expands our tax base, improve our markets by increasing competition, but it also opens up a gateway to the rest of the world. This enables any small mom and pop shop to have the potential to create a global impact. Collaborating and working with businesses from a variety of backgrounds opens up your opportunity as well. In the event they maintain connections in their home country, new markets emerge and become a realistic opportunity.

At Hathrup, it is our goal to facilitate funding of businesses locally in the US initially; we especially want to service people of all backgrounds and ethnicities as we subsequently want to export capital around the world. When we help a business get started here, after they become successful, hopefully they will then want to pay it forward and fund businesses not only locally but from their home country as well. That is how we help create and facilitate a more global economy and enhance growth for all. This will enabling people to be able to make their dream become a reality and gain an entirely higher level of pride and self-worth.  We want to encourage everyone to take the chance and start the business of their dreams. Even if they maintain their day job while they build it, that’s ok with us.

Stay tuned as we gear up to launch our beta testing program in the next few weeks. If you’re an entrepreneur, planning to become one, or if you’re open to the possibility of becoming one of our investors please reach out and let us know. We’re opening up our testing program to those interested in getting a sneak peak at the platform in order to get user feedback and implement improvements before going live on a much larger scale.

Funding Gap

The Gaping Hole in Capital Funding

Along with countless other entrepreneurs out there it has been nearly impossible to acquire funding for my consulting firm, WIMS Consulting. It’s a constantly looping game of “chicken or the egg.” You can’t get a business loan or start-up funding without demonstrating two-three years worth of income. Simultaneously you can’t grow your business to a sustainable level without having an appropriate amount of capital. See the dilemma?

While I’ve been fortunate enough to walk this tight rope since I launched my business back in March, at some point the only way my business can truly grow is with additional external funding. Only that’s much easier said than done, as you can only operate on retainers and short-term projects for so long before the bills start piling up. But for professional service businesses like mine it’s difficult to show predictable and sustainable revenue in the beginning. It’s not only the case with consulting; it’s the same whether you want to start an accounting firm, a law practice, a hair salon, or photography studio among countless others.

Perhaps I’m just going about it all wrong? I certainly realize that’s a distinct possibility. To quickly digress, this isn’t meant to be a “woe is me” post, I may have to struggle now but don’t get me wrong, it’s been the most exhilarating and rewarding experience I’ve had in my professional life to date. But in case I’m not the only one stuck in this catch-22 let’s review the existing options out there along with their shortcomings.

The first one that comes to mind is going to an actual bank. Theoretically their sole purpose of existing is to give access to capital to those that need it, right? Ha! Unfortunately that is far from the case. They only loan money to those that already have it and don’t need it. Even when they do consider shelling out a measly slice of the multi-billion dollar pie they’re hoarding they make you jump through insurmountable hoops while holding you hostage throughout the entire process.

After banks the idea of peer-to-peer lenders came to mind. Companies like the Lending Club would be more understanding that I can’t provide two years of my business’ tax returns because I just started it, right? Wrong. It doesn’t matter how much money you made at your previous position, starting your own business deems those years of income moot.

Unless you have a world-changing technological innovation or company that can prove solid cash flow over multiple years, venture capital and private equity aren’t really an option. Not too mention the equity hit you’ll have to take for them to give you the time of day typically isn’t worth it either. Moving on.

I finally found the ideal solution, or so I thought. Crowdfunding is all the rage these days and the success stories receive a ton of media attention. While it has been a step in the right direction, and has done wonders for things like financing movies of old TV shows and launching innovative new products like the Coolest Cooler, it doesn’t help much when you’re starting another “boring” service business. I tried getting in on the action by setting up a GoFundMe account; sadly it still remains bare after several months. There remain challenges with this approach, but at least upcoming (still pending) changes allowing the incorporation of equity provides hope.

What’s left is the dreaded and awkward “friends and family” option, another far from perfect one however. This is especially true in my case as I personally come from a very poor family. While I’m generally very proud of that fact, it’s an unfortunate one when you’re trying to raise capital for your business. Yet, even when you get past the awkward ask and get to pitch to wealthy friend, it’s quite challenging to assure them that you will be able to generate enough revenue to be able to pay them back as these can be quite unpredictable businesses. You can’t blame them for being concerned, like any reasonable person they just want that elusive guarantee that their investment will be returned to them.

Despite this ongoing challenge, starting my own business from scratch has been one of the best decisions I’ve made in my life, and one I’d remake over and over again. And on a sort of related note, the best businesses always solve a huge problem that a large number of people face. Therefore there is a huge opportunity here.

When I became the CMO of the start-up (and soon to go live) Hathrup Capital Funding it’s clear that this is a problem that I personally can become part of the solution for, while helping potentially millions of people in the future so they don’t have to go through the same experience I have. I’m very much looking forward to the challenge.

CRM

CRM Revisited: It Should be Your #1 Priority Heading into 2015

Customer Relationship Management (CRM) programs aren’t only the future of business; they’re the present. And they aren’t just for Fortune 500 companies anymore either. Like with most technology, competition, economies of scale, and innovation have driven costs down significantly. Now, you can even get a basic version of a CRM program for free. Without a doubt, acquiring and implementing a CRM program is my #1 recommendation for businesses of all kinds looking to grow and increase revenue.

Whether you’re an independent freelancer, a sales mercenary who is compensated by getting to “eat what you kill,” or a large and complex company, there is a CRM program out there for you. Regardless of your budget (or even a lack thereof), you can customize the level of sophistication of your CRM program as they all have various subscription levels. Most integrate with your email provider of choice and have a mobile app too. Additionally there are an incredible amount of third-party add-ons you can incorporate depending on how robust your operations processes are.

Now don’t get me wrong, it’s not like building a CRM program is a cheap and easy task, far from it in fact. So keep in mind when considering which CRM program is best for you that the cost typically exceeds that of the user license fee. They require a significant amount of time and commitment, especially in the beginning when you’re just getting started. Don’t let that deter you however, as the ROI (while seemingly intangible at first) will more than make up for it, assuming it’s implemented correctly. In fact, the average ROI of a CRM system is $5.60 for every $1 spent.

CRM systems allow you to track and store vast amounts of data about your customers and prospects. The more data you have about your sales cycle that is accurate and relevant, the more deeply you can analyze that information to gain insight that will not only help increase revenue, but ultimately help you improve:

  • Close rates,
  • Customer service and retention,
  • Length of sales cycle, and
  • Forecasting efforts and projections.

Just as important, CRMs also help you automate your sales process. The more automated your sales cycle and follow up efforts can be, the greater volume of deals your business will be able to close as opportunities will be less likely to slip between the cracks.

By now you are probably either thrilled by the amazing potential a CRM program can provide, or perhaps you’re overwhelmed by the thought of endless amounts of data. If you’re like me and skew towards the former, below is a list of the necessary things to consider before rushing into it, along with some things to keep in mind after you’re fully operational.

  1. Conduct an “audit” of existing processes and database.
  2. Clean up your existing data to avoid the dreaded trap of “garbage in/garbage out.”
  3. Code your database to more easily identify priority contacts, “ABC”.
  4. Perform a sales cycle analysis, what are the typical steps involved and the time frame?
  5. Customize CRM pages, fields, and layouts with your appropriate specifications.
  6. Training of users/administrators.
  7. Import your database and start beta testing.
  8. Integrate with your existing systems, i.e. email, QuickBooks, etc.
  9. Reporting and sales forecasting.
  10. Ongoing maintenance, monitoring, updates, and improvements.

While implementing a CRM program can be relatively time‐consuming and expensive, if you do it right, the benefit to your business is invaluable. Don’t dismiss CRMs and cloud‐computing as trends that will soon go away, otherwise your competition may have already long passed you by the time you’re ready to get on board. With just over a month left in 2014, now is the perfect time to start planning and conduct your due diligence to start 2015 with yet another resolution.

Bootstrappin'

Bootstrappin’: How to Launch Your Business on a Barebones Budget

Starting a business today is far easier than anytime in history. The caveat is that it depends on what type of business however, thus I’m primarily referring to professional service businesses (i.e. consulting, accounting, real estate, photography, legal, etc.). The type that don’t have the overbearing regulations attached to them or endless red tape to acquire permits and licenses, on the contrary those probably have more hurdles than ever (particularly in the US). But if you’re like me, and want to start a consulting or other service business, you can do it quicker and cheaper than ever, not to mention minimize overhead so you can compete with larger competition.

Before I begin, I want to emphasize that every single business is different and has various requirements, so while I’m speaking from a more general manner, please make sure to do the appropriate research regarding your specific industry and niche to make sure everything is legitimate.

Establishing Your Entity: My attorney friends may not be too happy to read this, but you don’t necessarily need one to establish your business. You don’t always need an automated service like Legal Zoom either. If you’re certain of the structure you want to use and don’t plan on having partners (which require more complex operating agreements, etc.) than in most instances you can go directly to the source and bypass additional fees (they can range anywhere from $150 to $1,000+). In my case, WIMS, Inc. was established in Coral Gables, FL so I used Sunbiz and set it all up for around $75. I will say that in most instances seeking counsel from an attorney is invaluable and worth the cost, however.

Website: Nowadays you can create your own website for free, using sites like Wix and 1and1. They have many elaborate templates to choose from so that you don’t have to start from scratch or learn to write code. You can simply swap out generic text for your own as well as graphics to completely customize it. It even ads easy to incorporate SEO (Search Engine Optimization) functionality. The catch of using these for free is that you can’t use your own domain name (they include theirs in the free versions) and there may be some ads. However, it’s quite affordable to create your own domain name (costs typically around $15 a month) if you’d prefer to go that route.

Email: By now it’s no great revelation that you can get great email service for free using Gmail. In most cases businesses can even get away with solely using a Gmail account (not to mention you get the added benefit of the also free Google Docs). However if you want to step up the professionalism a notch and create an email account using your domain name it’s relatively affordable to do so. For example, when I registered my domain name with GoDaddy, it also allowed me to leverage a custom email account via Office365 for about $10 a month. I find both to be well worth the cost.

Blog: Another one that is far from a novel idea, but you can start a blog for free using sites like WordPress (my personal preference) or Blogger. This is a great marketing tool that when coupled with social media can be very powerful, and all it costs is time. Providing thought leadership type content to your network demonstrates your expertise and adds value to the services you provide. Of course, there are upgrades to the service as well that are both affordable and worth it as your blog’s following begins to grow.

Marketing: I’m going to keep this section short and sweet as most of you know the usual suspects that can help market your business for free (yes, I’m referring to social media). My personal favorites: LinkedIn, Facebook, Twitter, Instagram and Google+. If what you’re selling is more visual (photography, hairstyling, tattoo artist) consider Pinterest too. There are plenty others as well.

CRM: CRM programs used to be thought of as these overly expensive and overly complicated Big Brother like programs that only the big boys could afford. Not anymore. Now you can get access to simpler CRM programs for free. My favorite is Insightly, it has a web based version coupled with a free app. Can’t beat it for the price!

Financing: If you need to raise money and aren’t able to get financing from a bank (you can’t show “2 years worth of income” when you just started, HELLO silly bankers!) consider crowd funding. Kickstarter is a good one, as is GoFundMe, which leverages your social media accounts to spread awareness. They’re “free” to start but make money by taxing 5% per donation or so (but hey 95% of something is better than 100% of nothing)! Although I’ll admit, I’ve recently set one up without much success yet.

Freelance Income: As you’re getting started you may need to build up some short term income with smaller projects as you build your network. Consider sites like Elance (I use it and love it so far) or others like Fiverr and Freelancer. There are million of projects searchable by expertise that you can do online or in person depending on location. Typically you get paid using PayPal (you do have PayPal right?), which is great, if you don’t have a fancy credit card machine. Although one solution I’m evaluating now is Square as I’ve heard good things.

Loose Ends: Just wanted to touch on some other things to consider in this paragraph. For one, you can get free digital storage space at either (or all if you’re a true hustler) Dropbox, Google Drive, or Box. For business cards, (which some people don’t even use anymore, although I advocate for them still) check out either Vista Print or Moo. Lastly, office space, this can be one of the hugest overhead expenses around. Do you really need to pay a ton of money each month in rent? I advocate a mix of home office, Starbucks, or local library (free internet!). But if you need tangible office space you can look at some of the shared office spaces from places such as Regus, or if you’re in Miami, Pipeline Brickell.

So there you have it, just some of the ways to start your business on the cheap. There are plenty others of course but I wanted to hit on some of the main ones to help get your started (if you have others please share in the comments!) Keeping low overhead is one of the ways to remain competitive with larger competition, so be relentless about every dollar you spend and you’re business will stick around long enough to start being profitable. Good luck!

WIMS Client Spotlight: iTourMobile

iTourMobile is a start-up technology company that provides a customer relationship management platform that enables clients to offer rich and interactive digital experiences to their clientele on mobile devices, Facebook, and websites. Its also the future of the interactive mobile & social customer experience. The platform provides a soup-to-nuts experience for clients as there is no need for technical staff, and they also offer marketing, consulting, and production services to get their clients started.

What is an interactive experience? It’s a fun way for users to interact with surroundings using a mobile device that really helps our clients stand out. Embark on an adventure, scavenger hunt, and find local deals or discounts. GPS based experiences combine audio, text, video, and images to create fun and educational experiences for any guest, for both outdoor and indoor locations!

iTourMobile is much more than just another travel/city-guide app as it’s CMS (content management system) and analytics features make it an invaluable resource to businesses. Content is hosted on our content management system and virtual private servers that let you control your content. Updates and additions are free, unlimited, and in real-time. Benefit from detailed analytics reporting on the number of downloads and see where and how people are engaging with your organization.

The unique range of content offerings for users also sets iTourMobile apart, by offering exciting features like the ability to go on movie excursions (e.g. a Harry Potter Movie Experience and a Dark Knight Trilogy tour among others), ghostly expeditions, and outdoor adventures. The benefits of this technology expand across a variety of industries, including: cities, tourist destinations, museums, entertainment, zoos, historic attractions, universities, amusement parks, speedways, and wineries.

iTourMobile leverages iBeacons, which are changing how customers experience retail, museums and indoor locations, and other experiences. This allows them to help clients:

  • Improve processes with mobile devices
  • Strengthen their brand and customer loyalty
  • Increase revenue
    • Mobile marketing tools like advanced push notifications to help drive engagement and sales
    • Mobile e-Commerce
    • Location based advertising and promotions
    • Mobile ticketing
    • Mobile donations lets users donate with ease and share it on social media
  • Save time and money
  • Collect analytics and feedback
    • Track participation, donations, time spent at each location, survey
      answers, the most and least favored locations, and devices.
    • Interact with customers.
  • Improve customer interactions and communication.

About iTourMobile

iTourMobile is a technology, design, and consulting firm helping organizations to connect with their customers and to enhance their customer experience through technology. The company offers a hosted content management system (CMS) that lets organizations create engaging and entertaining virtual tour experiences on mobile devices. iTourMobile is a Service Disabled Veteran Owned Small Business by the Federal Government and a SWaM vendor in the state of Virginia. For more information, please visit https://www.itourmobile.com/.

About WIMS Consulting

WIMS, Inc. was founded by Mike Simmons in 2014 to provide marketing and business development consulting services to entrepreneurs and small businesses alike. Mike discovered his passion for assisting entrepreneurs while in his previous position, however he wanted to be able to focus on working with these like-minded people directly, and without the bureaucracy and bloated costs associated with working with larger firms.

Fantasy Football

Why My Fantasy Football Obsession Makes me a Better Business Man

Despite the current negative climate surrounding the NFL I’m still an avid fantasy football enthusiast. That being said, the focus of this post isn’t related to that unfortunate side of game, rather it’s designed to discuss some of the parallels between playing fantasy football and the business world, and how skills acquired and enhanced via the former can help improve those in the latter, and vice versa. These are just a few of my observations, so if you have others, or even want to elaborate on some of mine, please feel free to leave a comment. Here goes.

Knowledge and Information = Currency

Knowing things before the rest of your league can be very lucrative, assuming that information leads to action. The rate at which information is distributed nowadays has reached breakneck speeds and the definition of instant is constantly being redefined. Access to these information distribution tools is pretty widespread, I remember the days when Rotoworld was my secret weapon, then NBC Sports acquired it and now its common knowledge. The key differentiator in a world of instant information however, is having the courage to act on it. Most people see the world the way they want to see it so when they hear things their initial reaction is disbelief, which creates hesitation. If you hesitate that lotto ticket sitting on the waiver wire gets scooped up and leads someone else to fantasy glory.

Perception is Reality

In the crazy “Twitter-Mob-Rule” world of today facts are often secondary to perception and propaganda with regard to the establishment of market value. Perception tends to be molded by which information source you use, the writers you read, talking heads you watch, etc. When you have a level of familiarity it leads to trust which leads to bias, which is ultimately the basis of perception. For example, if you use ESPN rankings rather than Yahoo’s you’ll notice they both are mostly different despite being made up of the same players. Therefore if you do a draft in Yahoo you can find value from guys who are ranked much lower compared to ESPN where they may be priced more accurately, and vice versa. As such, whether you get your stock news from Yahoo Finance, CNBC, or Fortune, you can read many different opinions about the same stock which could lead to different actions, one says buy, the other sell, your preference for information will directly impact the subsequent transaction. Before many drafts the buzz surrounding guys like Toby Gerhart reached deafening heights, causing many to reach, the current reality however is most likely nauseating for his owners (I wouldn’t know though as I wasn’t buying what they were selling).

The Rich Usually Get Richer

Having a wealth and depth of assets gives you leverage. In fantasy football it allows to you to offer two-for-ones and three-for-twos trades, the things that lead to upgrading your weaker positions. It also gives you the ability to have a higher tolerance for risk, the kind that can lead to a higher reward. Having the knowledge and foresight to identify “sleepers” and get them at a discount is crucial for success. Whether you play them yourself in lieu of your “busts” or trade them for more proven stars having the knack for picking winners is valuable. This often requires an objective mindset, leaving emotion and the persuasive rants of the so-called experts out of it. Be more like Buffet than Cramer when it comes to finding value and you’ll end up rich.

Sometimes Past Performance is Trumped by Upside and Potential

This lesson is more something to be aware of than a fact of life. Everyone is different and the human element and opportunity play a huge role in dictating future performance. I will say this though, people often have a burning desire to be the one that “discovers” the next big thing. Therefore they will reach for someone with high upside rather than take a boring old veteran with a well-established and predictable floor. The results of which are always mixed. Guys that took Monte Ball over Demarco Murray are probably second guessing themselves right now; then again that feeling could change tomorrow. I feel that you need a mix of both to truly do well, coupling a high upside with a high floor as well. 

Starting Well Doesn’t Mean Ending Well and Vice Versa

Nearly a decade ago Netscape Navigator came roaring out like gangbusters, while Google was a little late to the search engine game (remember Ask Jeeves?!). In hindsight we now see how both of these stories turned out. The market and fantasy landscapes change literally every second of every day as they are impacted by a variety of external forces. Sometimes they’re changed by politics, more or less demand, or emerging competition. Sometimes they’re changed by injuries or suspensions. Just because you’re in 1st place today doesn’t mean your whole team won’t get injured tomorrow, it’s the NFL and crazier things have happened. In addition, being in last place after 2 weeks of the season doesn’t mean you’ll stay there (I’ve experienced both phenomena many times)! The key is to never rest on your laurels whether you’re failing or succeeding. Always be open and aware of potential changes and opportunities coming down the pike and be prepared to act accordingly.

Aside from the time consuming distraction of keeping track of my teams, players, injuries, etc. required for playing fantasy football it can actually be quite a learning experience. The correlation between fantasy football approaches and techniques with that of the business world are many and lessons that applies to each in order to be successful. It even goes further than business as it’s undoubtedly made me a better write too, you should see how clever yet vicious some of the trash talking/verbal lashings get. Perhaps I’m simply trying to justify my obsession, or perhaps I’m on to something here. Regardless I’d love to hear your thoughts on the matter!