Category Archives: Small Business Owners

Why Loyalty Programs Don't Work

Why Loyalty Programs Don’t Work…

As Marketers, one of the key metrics we follow is brand engagement, also known as Loyalty.  We often talk about the size of a market, or how much market penetration a particular business or campaign has achieved.  Loyalty is the measurement of how much of our captured market repeats business with us.

It’s said keeping a customer is cheaper than gaining a new one.  Considering the retail industry as a whole spent over $1.9 Billion in 2016 running Loyalty programs, I’d say it’s still pretty costly.  Businesses use “Loyalty Programs” or “VIP Clubs” as a way to grow customer loyalty.  Unfortunately, these programs are often costly to operate and rarely translate to any kind of loyalty to the brand using them.

The average house is participating in over a dozen loyalty programs, and less than half the users are active or engaged with the brands.  While the program is designed to increase loyalty, the business ends up spending money on the customer base that’s least likely to leave.  These programs effectively cut into the profit margins from customers that were likely going to return, regardless of any additional perks.  That last part is especially true considering most of the participants either don’t know how to redeem the rewards, or don’t care enough to find out.

You can find all of this information and research with a simple Google search.  However, there is one market segment adding these types of programs at a faster rate than previous years.  The beverage industry, specifically Breweries, Brewpubs, Tap houses, Wineries and Vineyards, Distilleries, and Hard Cider Mills.  The most common model is by far the Mug Club, or Mug Membership.  While some are a one-time payment, most are annual or monthly payments to a business, providing the member with added perks.  Now, as a former member of these clubs, I LOVED them.  I probably doubled my money with the perks I received.  An example of the perks is as follows:

-Personalized mug, typically 2-4 ounces larger than the standard pint but priced the same

-Brewery/Tap house Merchandise (T-shirts, Hats, Koozie, bottle openers, stickers, etc.)

-Discounts on Beer/merchandise

-Special Events (no cost to members)

-First in line for special events/product releases

-Free Growlers and discounted fills

The average cost of these programs to the members can range anywhere from $40 to a couple hundred, depending on the Brewery or Bar.  I spent $150 to join one, and $85 a year to keep it renewed, with additional shirts and events with each renewal.  The Breweries justify this by saying it creates a group of loyal customers that will promote the business outside the walls and gives the members a unique sense of community.  When most of the Brewery clubs have 100 members or more, that’s a big cut into a profit margin from a group of people that would likely be loyal customers with or without the club.  Can the breweries prove these members are promoting them in the community? What’s the return on the brewery’s investment?  If you can’t prove something works, how do you justify the expense?

 

Alternatives to the Club

Now you don’t think I’d sit here and rip apart an old system that’s been in place for years without offering alternatives, do you?  I love a good beer, and want to see these Breweries grow.  They stay in the same system, or don’t participate, because there aren’t many people out there talking about alternatives.  The end goal is to increase their market share, and promote loyalty within their current customer base.

 

Special Release Clubs

These kinds of membership clubs seem to work for those chasing the elusive “Whales”, or special limited run bottles.  Breweries can forecast what kinds of beer they want to make, based on cost of production, and divide that total into the membership count to give them the cost per member.  Tag on whatever margin they need to make it worth their time, and the membership group can turn a profit before the first batch ever goes into production.  This gives the members a sense of loyalty, status, and keeps them engaged with the brand as they look forward to the next release.  There’s a value add, and breweries can measure the benefit.  Club members typically have to travel to the brewery to pick up the bottles, and will often spend a bit more on beer during the visit.  POS systems can track the members and allow breweries to measure the additional revenue per member at the time of the visit.

 

Active Point Systems

This is a new take on the long-standing loyalty system, but with a twist.  Breweries, Distilleries, Cider Mills, and Vineyards/Wineries can easily turn their typical social and marketing engagements into a point system.  By continually engaging with their markets, breweries can put out a series of tasks that equal points.  Create a clear, public facing list of “award tiers” that customers can follow, and the point totals needed to reach each one.  World of Beer did something along these lines with their “1 point per beer purchased” programs, with prizes ranging from a free t-shirt to a private party with a free keg of your choice.  Not a bad start, but they could have gone further.

The one beer = one point model only works when people are in the building, and it isn’t typically something most of their market thinks about unless they’re already patronizing a location.  The prizes also need to be collected from the location they signed up for the program.  This negates the benefits if someone moves or a location goes out of business.  You can switch your “home” location, but that’s unnecessary friction for the customer.

Award Tiers need to not only benefit those already in the building, but also incentivize the market as a whole to either patronize a brewery, or promote the brewery.  Our team at WIMS put together a system that rewards your market for not only coming in to buy your product, but also promote your product to their own network.  You keep them engaged with your brand with regular bonus point activity, creating a sense of community.  We put a system in place that allows you to track and quantify the return on investment from the dollars spent on a marketing campaign.  The best kind of loyalty is from customers that not only frequent the brewery, but also promote the brewery when they’re not there.  Expand the market and increase loyalty within the new segments as it grows.

Whatever system you put in place for your Brewery, Distillery, Cider Mill or Winery, make sure you can measure the results.

If you have any questions or comments about this article, I’d love to hear from you.  Reach out in the comments below or sign up for our monthly newsletter.

Cheers!

-Tom Schaefer, Jr.

Part 1 of aseries…

Data Analytics Dashboard

How Anyone can Build a Custom Data Analytics Dashboard

If you could carve out an hour a month for analysis in order to save a dozen hours of work, the one-hour investment would be worth it, right?

How about if that same hour led to crucial details about your sales trends and customers insights?

On top of all that, what if that same one-hour investment came at no additional cost to you?

Seems like a pretty great deal.

Welcome to the benefits of an Excel-based analytical dashboard.

Benefits of an Analytical Dashboard

You’ve most likely heard of the powers and benefits of data analytics. You’ve probably seen examples from things like POS systems, Tableau, cloud-based software, and many others.

Some of these benefits include the following:

  • Saving you time and money through efficiency and more impactful insights

Spending time looking over your dashboard saves hours of debating anecdotal or piecemeal results and helps guide you towards the best path forward

  • Giving you better insights into your customer to improve marketing campaigns

Campaigns based on hard data are more successful as you can target your intended customer more effectively

  • Taking the guesswork out and make great, data supported, decisions in less time

The high end services all have their merits, but in a small business where you might not have the budget for those services (which are also potentially far beyond the capabilities you actually need), plus a large learning curve, those services don’t always make the most sense.

By learning (on a much faster learning curve) to make a dashboard in Excel, you can get the benefits you want in a completely customized dashboard at no cost (since you already have Excel on your computer).

 

Why use Excel for this

Let’s start with some common business questions.

How did your sales do last month? How does that compare to the same month of the prior year? How about compared to the pace you’ve been running at this year?

Now how about separating those numbers by project, item, or client? How about by distribution channel? Sales rep? What about the specific days you had promotions?

The first set of questions is somewhat easy to have a gut feeling for, if nothing else. You might even have some quick analysis created for you in QuickBooks (or similar software).

However, the second set of questions represents another level deeper. You might feel a bit less confident about your gut feeling. They require you to dive into the data each time you want to look, and maybe even anecdotally piece it together from a few different sources. It’s kind of a hassle, but they’re important insights, so it’s worth the time.

Here’s the good news from Excel – you can answer all of those questions, from top line revenue down to whatever level of detail you need, and have them at your fingertips in one place!

With a simple export of data from whatever source you need, you can populate dozens of custom views that you’ve templated and turn it into your very own analytical dashboard!

The only time intensive piece is building the template and framework for all your custom views.

After you create that, you’re essentially just updating with data each week/month/etc. and looking it over for trends. Making changes to it? Duplicating views with variations? Actually, all pretty easy.

The Excel Dashboard

Here is a very quick sample dashboard that shows that topline sales numbers (black chart) followed by a few, slightly deeper, analytical pieces that help evaluate performance (gray charts).

When I say “very quick” … this dashboard took less than an hour to fully create. Real life dashboards of this level of depth take a similar amount of time. Getting significantly deeper into the data does not necessarily mean significantly more time to create though.

Only a few “next level” type questions are displayed (although these may only be half a level deeper), but they are meant to be representative, and the great feature about the “behind the scenes” of the dashboard is that the building blocks for all levels of analysis can be VERY easily duplicated to get at any question you need.

Take a quick look at the dashboard, follow it along the yellow markers, 1 to 5. Any trends jump out at you?

You can likely see the following in a quick pass:

  • Sales are up in 2019! (Callout #1) – by 22.1% if we want to be specific

  • There seemed to be a change in performance starting in February (Callout #2). Perhaps a new item was released? Or a new marketing campaign?

  • All Sales Reps are selling more this year (Callout #3). Shawn leading the pack with a 28.7% increase over 2018

  • In Store sales have grown by over 60%! (Callout #4). However, Online sales have shrunk a tiny bit.

  • Further diagnosing, it looks like Jennifer and Oliver have really improved their In Store sales, while Shawn has faltered there (Callout #5). Perhaps there was a training that stuck with Jennifer and Oliver? Maybe Shawn has just focused all of his attention on Online sales?

Those types of insights are crucial to running your business and can be seen quickly from the dashboard. On top of that, there are still tons of different ways to cut the data… by product, by product and distribution channel, by sales rep by month, etc. All of these examples are (almost) as easy as copying and pasting.

Creating the Backend of the Dashboard – a General Guide

We start with one of the building blocks of an Excel-based analytical dashboard. Simply, the Pivot Table.

Depending on your level of familiarity with Excel, Pivot Tables might seem like “that complicated next level” or “that tool we use every day”.

The truth is, everyone can easily be at the latter, and if you’re already there, you could probably be using them more even more effectively. Investing just a bit of time can have a very outsized benefit to your business.

Pivot Tables are fantastic, for all levels of users, because of a few main pieces of functionality:

  • Very easy to build, use, and manipulate

Drag and drop methods, no complex formulas, no macros or coding

  • Ability to create charts and dashboards from the Table(s) easily

  • Build automatically updating formulas off the Table to create new data elements

It deserves mentioning that the quality of your data is very important. If the data is wrong to start, then there is no point is doing any analysis.

First… a few tips on how to create a Pivot Table

Feel free to skip this section if you’re already familiar.

For a detailed “how to” build a Pivot Table, I recommend watching from ~2:30 to ~5:30 in this video. The rest of the video has some good explanations as well, but for a quick guide, the 3 minutes is really all you need.

One piece I would highly recommend changing though, is in the data selection piece.

Important – select the entire column in the data, making sure the headers are in row 1. This allows you to add data in the future and have it included in the pivot table without having to change the data range.

The boxed-in range is okay as “ Sample Data!$A$1:$E$13 ”, but would need to be changed if you add more data to the end of it. The better version’s range “ Sample Data!$A:$E” highlights the entire columns.

Onto Creating the Dashboard

Start with creating a Pivot Table, and from there it is really just about dragging and dropping fields, copying and pasting, and picking a layout!

  • Let’s say you begin by creating a simple Pivot Table with sales by month:

  • From there, go up to the ribbon and find the “Pivot Table Analyze” or “Analyze” tab, depending on which version of Excel you’re working with.

  • Select the “Pivot Chart” option, and out pops a variety of options. Select your favorite chart option (bar chart, line graph, multiple types, etc.) and boom! You’ve got a working chart to help you analyze!

  • Any time you change what’s in the Pivot Table that created the Pivot Chart, the Pivot Chart will change accordingly.

Example, if you limited the data to just “Jennifer” (Sales Rep filter), you’ll see only her sales in both the Table and Chart.

Tip for the aesthetics of the Chart

To get rid of the “buttons” or ugly looking gray bubbles polluting your chart, you can right click on any of them and select “Hide All Field Buttons on Chart” and they’ll go away (as shown below).

If you don’t mind their appearance, each button acts as a filter for the Pivot Table. So instead of scrolling over to the Table, you can filter right from the Chart.

  • From there it is just preferences:

You can add a chart title, hide the legend, and a lot of other customization by clicking on the Chart, and then selecting the green “+” button that appears to the right of the Chart (shown below).

Once you’ve got your first chart, you can then start the duplication process!
  • To make another Pivot Table and Chart combo, you can just select the entirety of the Table, then copy and paste it elsewhere on the sheet

Copying the Pivot Table to be replicated
  • Drag and drop the fields (from the Field List on the right) you want to look at in the new Table (ex. Sales Rep in place of Month), and then go through the same quick process to create a Chart

The premise here is that each Table you create is referencing the same data. Each variation is just how you want to cut the data for that particular view.

Note – the formatting you select for one chart will not transfer to a new chart. The easiest method is to pick from Excel’s preset templates, which are normally visually appealing enough – both the black and the gray Charts above are in Excel’s preset templates. You can always customize the look of every chart individually to how you want though.

Best practice is probably to settle on a color scheme and layout after you’ve created all the charts you want, that way you can quickly go through each and select the same layout all at once.

After creating however many variations that get to your necessary level of depth, you’ve now just created yourself a dashboard! Congrats!

Best Way to Create Formulas Based on the Tables to get Additional Metrics in your Dashboard

You may notice that some pieces in the above dashboard (the tables with headers that have blue background and white text) are not Pivot Tables or Pivot Charts. These are created using the same information though.

Enter the GETPIVOTDATA formula. It is one of the most complicated looking formulas, but one of the most effective to use.

Note that it is simply complicated “looking”, but not actually that complicated to use.

Here’s an example. We’re going to walk through the Sales By Month table in the dashboard above (and referenced below).

Let’s say you wanted to get that 41.1% “Growth vs Prior Yr” for Feb from the information in the Pivot Table.

Naturally, you would do the following (referencing picture below) U10 / T10 – 1 = 41.1%

When you go to do that though, this scary looking formula comes out:

Let’s break it down and look at the first piece, before the “/”:

=GETPIVOTDATA(“Sale Amount”,$S$7,”Year”,2019,”Month”,”Feb”)

Translating, it is saying the following:

  • From the Pivot Table

=GETPIVOTDATA(“Sale Amount”,$S$7,”Year”,2019,”Month”,”Feb”)

  • Grab the metric “Sale Amount”

=GETPIVOTDATA(“Sale Amount”,$S$7,”Year”,2019,”Month”,”Feb”)

  • In the Pivot Table located in cell S7

=GETPIVOTDATA(“Sale Amount”,$S$7,”Year”,2019,”Month”,”Feb”)

  • Given the following criteria, Year = 2019

=GETPIVOTDATA(“Sale Amount”,$S$7,“Year”,2019,”Month”,”Feb”)

  • And the second criteria Month = Feb

=GETPIVOTDATA(“Sale Amount”,$S$7,”Year”,2019,“Month”,”Feb”)

You’ll notice the second GETPIVOTDATA (after the “/”) is the same formula, just referencing Year = 2018 instead of 2019.

It is the same formula as the nice and easy U10 / T10 – 1 above, just bringing in the functionality of the Pivot Table.

So why on earth would you actually use the complicated version?

Reason #1: Let’s say you add in another filter and the bulk of the Pivot Table shifts down by one row. The U10 / T10 – 1 will remain but will now be looking at a different month.

Reason #2: What if you changed the Pivot Table to include each Sales Rep’s details in each month (like below)?

Now that “U10 / T10 – 1” formula would be referencing Jennifer’s sales in Jan… not even close to total Feb sales.

If you used the GETPIVOTDATA formula, you would still get the result you want (Total Feb Sales Amount, 2019 over 2018) because you’re telling it what criteria to look at, regardless of what cells the intended data ended up in. It would still do $26,070 / $18,470 – 1, or 41.1%.

Note – in a scenario like the above picture, make sure Subtotals are enabled in the “Design” tab that appears when you click in the Pivot Table

Reason #3: You can completely customize the look of your created table, whereas you have limited aesthetic flexibility in the Pivot Table itself. I choose a blue header with white text.

Reason #4: You retain the copy and paste functionality of the “U10 / T10 – 1” formula but increase the accuracy of the formula.

Notice in our summary chart with each month’s “Growth vs Prior Yr”, we have the month abbreviation in the left column, then the % growth in the right column.

To utilize the copy and paste functionality of formulas in Excel, we just have to reference the month in the formula.

It is the same formula as above in every way except for the P9 in place of “Feb”. This just tells the formula to take the value in cell P9 as the criteria needed to be found in the “Month” section.
You can then copy and paste this formula to each of the months, and the “Growth vs Prior Yr” will fill out for each month, regardless of how many other variables are in the Pivot Table, or where the numbers you want are located (cell-wise).

Summary

So now you’ve learned…

  • The benefits of a dashboard, specifically one in Excel

  • How to make a Pivot Table

  • How to make a Pivot Chart based off it

  • How to duplicate those efforts (for efficiency)

  • How to reference the information in it to get analytical metrics that aren’t directly called out in the Pivot Table

  • (Most importantly) How to build your own fully functional, completely customizable analytical dashboard!

Updating the dashboard is an exercise that takes mere minutes to download the data and add it into your data sheet.

Reasonable time investment to make the dashboard, small time investment to update it, big business benefits.

WIMS BREWERIES & WINERIES

3 Marketing Tips for Breweries, Wineries, Cideries, & Distilleries

The brewery and winery industries have been fortunate to have experienced a major boom in public interest along with media attention over the past few years. Just opening a new location has been a major event that has typically generated a lot of buzz and received coverage by every Business Journal and local social media influencer alike. That’s not to say that marketing breweries and wineries has been easy of course, far from it.

Once the grand opening has passed, and the novelty subsides, the business must continue to attract a loyal and recurring customer base, in addition to the one-off tourists and large groups as well. While all businesses have their tried-and-true marketing methods that work, we wanted to offer up some that may appear obvious, but they truly work. And when done effectively in conjunction with a robust marketing and sales strategy, they’ll keep your brewery or winery full of customers for a long time to come.

Tastings and tours are a “must” for any brewery, winery, cidery, or distillery. However, even if you diligently open your brewery daily for happy hour, there’s much more you can do to raise product awareness. In order to broadcast your brand’s name, it helps to bridge the gap between physical and digital. While locals and tourists might stop in for some beer, wine, or cider, incorporating digital marketing into your outreach campaign will multiply your success. These digital marketing strategies help breweries and wineries attract interest and show off their new craft beer and wine releases, as well as just consistently get people through the door.

 

Blog Posts

Creating a new beer, wine, or cider is still big news. Your fans (and prospects) want to hear about it! However, people also want to know what they’re getting into before purchasing beer from a brewery. For many, that means doing some research beforehand. Introducing a new beer, wine, or cider through blogging is a fun, creative, and informal way to get word out of your newest product. Along with sharing information about the new release and the story behind your winery or brewery online, you can link to your social media pages as well. With these additional steps, you’ll effectively reach your social media followers and those who have signed up for email alerts or announcements (not to mention jack up your SEO rankings). This makes it easier for followers to share the news about your brewery or distillery on their social networks too.

 

Email Campaigns

While it often takes a back seat to social media, email marketing is still a significant part of a successful marketing strategy. Surprisingly, many breweries, wineries, and cideries use social media exclusively as their digital marketing strategy. Considering that 3.2 billion people use social media worldwide, tapping into a social network is a good start. Yet, email is even more effective in reaching a target brewery or winery audience than Facebook or the others. Studies show that 900 out of 1,000 people see a company’s message via email compared to just 20 out of 1,000 people on Facebook. Ultimately, it’s worth your time and effort to create a message that 90% of users will see. Email also has the power and convenience of automation. With social media, on the other hand, you’ll need to personally post a message every day or at least several times each week (which you should be doing ALSO).

 

Social Media Ads

Even though email campaigns are the fastest way to reach a broad audience, don’t underestimate the power of social media for your brewery or winery. About 67% of the US population uses Facebook, which translates to many potential views. Facebook advertising is simple and easy for breweries and wineries to use, and you can even try A/B testing to see which campaigns and strategies are most effective.

 

From tried-and-true email to web content and social media, there are many creative and effective avenues that breweries, wineries, distilleries, or a cideries, can use to increase brand awareness and spread news of a new wine, cider, or beer. If you’re interested in discussing how you can build upon your existing marketing and sales strategy reach out to us at WIMS Consulting and we’d be happy to help!

Starting a Company: When Do You Quit Your Day Job?

At a recent Charlotte Business Group event I moderated a panel on entrepreneurship. We hit various topics that provided the audience with a ton of value, so I wanted to share some of the key takeaways from the discussion with you. The event featured a great group of local entrepreneurs that covered a wide range of topics about starting, and running, a company.

Our panelists included:

To begin, as far as the “when do you quit your day job” question, there wasn’t a specific answer that fit everyone, as it’s a deeply personal situation. It truly varies for every individual. And in some cases, the answer is never. So, as you can imagine, most of the conversation surrounded providing details about what worked for each of the panelists, as well as them offering various ideas with respect to the way they thought about (act acted on) that at the time.

That being said, below are some of the key takeaways from the evening. There was a lot to unpack and share so I may come back and edit/add more in the coming days.

Ideas for businesses come from a variety of places. In some cases, you can innovate, break, and then reinvent the wheel. In others you can make small tweaks to existing business models that work elsewhere. Or you can find a specific niche and build from there. Business opportunities arise from a multitude of potential catalysts. One great takeaway that stuck with me was to use Bill’s “if you spend 30 minutes researching a problem and aren’t sold something (i.e. served ads) within that time frame you just might have a business idea.”

Just Start. You need to have a little bit of risk involved; you can never get rid of it completely so don’t let that keep you from starting. You don’t need to have absolutely everything figured out. The important thing is to take action consistently. Bill had another great gem; he created a list of 100 things/task and did 1 a day. By sticking to that he started his company in 100 days.

You don’t always NEED to quit your day job. It’s ok to keep your day job long term, keep it for a while as you get traction in the business, or “jump off the cliff and build the plane on the way down.” Everyone has a different risk tolerance and level of resources available to them. Others like Chris just like and prefer continuing to keep their job as they grow their businesses and don’t feel the need to quit.

Know your target market. Learn about what they value, the problems they need solved, and what needs they need met. These are the fundamental elements of launching a business. Market fit is crucial to identify the initial opportunity. Scalability comes later.

Create systems to lean on. As you build your business you want to create systems, procedures, automations, etc. to make sure the business can (eventually) run without you. You don’t need the latest and greatest technology for this, just implement processes that work to help you stay on top of managing everything as things can get overwhelming quickly.

Delegate the things you’re not good at. Pretty much everyone mentioned getting a good bookkeeper/accountant to manage the finances (as that wasn’t necessarily any of their strengths). That’s just an example to reiterate that in order to grow your business you need help and need to be able to delegate the tasks that aren’t suited to your strengths. This may take time as resources are limited, you may need to wear many hats in the beginning, but make this a priority as soon as you can.

There are a variety of ways to fund your business depending on your goals. This is yet another personal preference. Some people bootstrap, building with sales and revenue as they go. That was Elechia’s preferred approach as she met with doctor after doctor, potential patient after patient and growing along the way. Others raise money from investors to continue growing and scaling. You can also leverage debt with SBA loans, etc. There is plenty of research out there about ways to fund and grow your business.

Know what your long-term goals are. While you don’t need to do this first, eventually you should try to have an exit strategy in mind (or the lack there of) as you initially build your business. Whether you plan to eventually sell it, build a business you want to work at for the long haul, or simply want a side-hustle, they’re all fine as long as you’re transparent and honest with yourself and your partners.

All that being said, it’s ok to just have a short-term side hustle that only lasts a year or two and provides some additional income along the way. There doesn’t have to be a long-term vision if that’s your primary objective. As was mentioned several times, each situation and individual is different.

There are many other things to consider when starting and running a business. This was just a small snapshot of a great evening filled with plenty of additional takeaways. What are some of the things you’d add to the list?

The Charlotte Business Group has a lot more educational events like this planned where we share knowledge and experiences from local professionals. We aim to continue nurturing the business and entrepreneurial spirit and providing opportunities for the community to do so. Make sure to keep an eye our for the upcoming schedule!

WIMS Client Spotlight Vitafy Med

WIMS Client Spotlight: Introducing Vitafy – Matching Patients and Doctors Nationwide

The Healthcare industry is in the midst of change and disruption. Large healthcare and insurance firms seem to dominate the market, leaving little room for the consumer to understand or make informed healthcare choices. Vitafy’s mission is to shift power (or verified information) back to the providers and patients.

Vitafy is a newly launched healthcare provider directory that includes the nation’s largest database of medical professionals and physicians.  Every medical specialist has a unique profile that is customizable and includes quality metrics, comparisons, interactive reviews, and offers price transparency.

They have over 4 million providers listed from over 800 specialties across all 50 states. However, rather than just posting this publicly available data, which can often be inaccurate, they allow Vitafy member Physicians to leverage it to your advantage. They enable the Vitafy members to take back control of the information that’s out there about them to ensure it’s accurate, up to date, and working for you, not against you. We also help make it significantly easier for patients to find you and simplify the process of the, being able to reach out and book an appointment.

Their innovative platform gives you the doctors, a panoramic view of your information, along with the ability to update and maintain it. In addition to their specific information, it also provides comparative analysis insights on how you compare to other providers in the area on a variety of data points. The value of having this control is immediate and without all the red tape and layers. Vitafy member Physicians and Medical Professionals can directly influence the perception the market has of them and generate more new patient inquiries and appointments.

Vitafy believes in a relationship with our members. So, they’ve developed three affordable packages that even include regular consultation with Google Marketing advisors.

They are committed to you and will be continuously adding new and innovative features. We’d be honored if you’d give their platform a shot and join them on their mission to help shift the power back to the providers and patients! Enter the Promo Code: HCPM201 for a 16% discount on your premium plan.

What is 10X Tom Schaefer Jr.

What is 10X?

If you’re an entrepreneur, a sales professional, work within your city’s start-up ecosystem, or are a follower of one of the dozens of personal/professional growth coaches, chances are you’ve seen or heard of “10X”.  This has become a hot term in the last half-decade, and I wanted to break down my interpretation of what this means, and how it’s meant to be applied to your efforts.  It started as a way to describe the “best” engineers who are 10 times as productive as their “worst” counterparts in the field of software development.  The term has been appropriated, perhaps most famously by Grant Cardone in his book “The 10X Rule”, as an understanding of the levels of effort and thinking required to break out of the average results and truly succeed.

The first component in The 10X Rule (get it here free, just pay shipping) takes a closer look at how we think about success, and how we set goals.  While we’re taught “slow and steady wins the race”, this puts our mindset in a place where average is OK.  However, average is a sliding scale.  If everyone is struggling, your struggles are justified.  We set smaller “realistic” goals, limiting our belief in what is possible.  I believe this way of thinking is rooted in the fear of failure, so we celebrate even the smallest victories.  Failure is necessary for growth.  As we fail, we learn what doesn’t work and improve our efforts for the next attempt.  Welcome failure, set audacious goals that are “10X” what you originally thought possible.  10 new clients a month instead of 1.  Raise $1 million for your start up instead of $100K.  Thinking in these magnitudes, even a “failure” of getting 3 new clients or raising $200K is still better than the original goals.

Now thinking at a higher level than before is great, but making them happen can seem daunting.  This is where the second part kicks in, and understanding the order of magnitude of your actions comes into play.  Break down what it takes to reach your goal.  Does it take 5 meetings to get that 1 client?  Schedule 50.  Does it take 10 calls to get 5 meetings?  Make 100 calls.  Don’t have 100 people to call?  Start building your network by sharing what you do with others and ask them if they know anyone that fits your ideal client profile (ICP).  Start somewhere and create the activity to get to the next step.

“But Tom, I’m a solopreneur and I’m already working 60 hour weeks, I can’t possibly work 600 hours a week, it’s impossible.”  or “Those numbers aren’t realistic, in my industry a 20% growth is considered a huge margin.”  Excuses are a justification of our fears.  We stay in a comfort zone to avoid failure.  Well a solopreneur can leverage tools like CRM to manage a sales and marketing strategy, making scalability much more attainable. A strong digital marketing campaign can grow an audience 100 times what was previously done with more traditional methods at a fraction of the price (and often at no cost at all).  The fear of failure is stopping more people from succeeding than the actual failures ever will.  Stop thinking small and start doing, because nothing ever happens overnight, and every great journey begins with a single step.

If you enjoyed reading this article, let us know in the comments below and remember to sign up for our newsletter via the form below.

Pineapple Consulting

WIMS Client Spotlight: Pineapple Consulting

Pineapple Consulting Firm was created with only one goal: to help small businesses succeed. It helps how synergistic that is with WIMS Consulting, as not only is there a client relationship, but it really fits our model of creating partnerships too.

While Pineapple is eager to help however they can, they have a particular specialization centered around analytics and efficiency. Specifically, they are wizards when it comes to Excel, spreadsheets, lead generation, and project management (something we’re really interested in helping businesses with right now at WIMS Consulting too).

Their service offerings include:

  • Data Analytics
    • Inform decisions and strategies for the best results.
    • Data gathering, manipulation, and visualization with expertise in Excel.
  • Financial Analysis
    • Cost benefit analysis, Financial modelling and projections all in customizable Excel tools.
  • Project Management
    • Lead a project from idea development all the way to post-execution monitoring.
  • Lead Generation/Data Scraping
    • Extract leads and data from online and present it in easily manageable files.

They work with a wide variety of industries, but have a niche surrounding professional service firms. Pineapple’s founder has an extensive background in the financial services and wealth management industry. However they also work with startups of all sizes, accounting, banking, insurance, real estate, non-profits, and health care among others.

The company is based in Charlotte, NC but of course is able to work with clients from throughout the country.

Click here to check out their website and let them know that I sent you!

2019 Small Business Week

 

 

This week, May 5th to May 11th, 2019, is National Small Business Week, which is a great time to think about the importance of small businesses in our economy. In addition to this piece I would also direct you to my colleague Michael Simmons piece on 2019 Small Business Week which is filled with valuable Small Business Resources. In this post I will be looking into the data behind small businesses in America and tackle some of the FAQ’s about small businesses. During this week small business owners and their employees are celebrated for their contributions to the economy, society, and their local community. The value of these companies goes well beyond the economic impact they provide as they contribute to the culture and identity of local communities.

 

Small Business Data

 

Small businesses across America serve as the engine steering economic growth of the economy in general. The Small Business Association’s Office of Advocacy has complied data and answers to common asked questions about small businesses. There are over 29.6 million small businesses in America and these organizations create many jobs in all corners of the nation. The impact of these small businesses account for 63% of net new private-sector jobs created and in total account for 59 million jobs which is almost half of all jobs across the nation (47.5%). These figures are impressive and show the scope and volume of economic activity provided by small businesses.

 

Small Business FAQs

 

What is the composition of small businesses in the US?

The role of small businesses is felt across the US economy and contributes to the economy in different ways. Most of the small businesses are nonemployer firms, in total these firms account for 80% of small business and number around 24.3 million of the 30.2 million businesses while the other 20% of small businesses, around 5.9 million total businesses have paid employees.

 

How do these small businesses fit into the wider economy?

Some of the stats regarding the importance of small businesses to the greater economy are very impressive and show how the greater economy would greatly suffer. This includes the 40.8% of all private-sector payrolls paid by small business and 32.9% of known export value amounting to $440 billion of the total $1.3 trillion in export value. These figures show the value that small businesses create and highlight how the resilient business leaders across America and beyond generate economic growth through the power of exports.

 

What is the survival rate of small businesses?

The one-year survival rate of businesses started in 2016 was 79.8%, the most recent data available meaning that almost 4 in 5 businesses survive their first year. The five-year survival rate has differed over the past decade with firms started in 2006 and weathering through the great recession have a 45.4% rate of still being in operation after five years. Companies established in 2011 as the economic recovery was into effect had a five-year survival rate of 51% showing how external macroeconomic factors also have an impact on the survival rate of a small business.

 

Small Business Week Actions

 

Everyone can take some small steps to support small businesses both this week and throughout the year. Buying from small businesses when possible is one way to support them and offers the opportunity to learn about the business owner and their employees. From here a connect and relationship can be formed with the business and then the business can become a part of your routine. In addition to becoming a customer of different small businesses people can lobby local and national politicians to support legislation that is favorable for small business growth. One of the simplest ways to help small business owners is to thank them for what they are doing and provide validation that they are making a meaningful impact on the community.

 

Sources

 

National Small Business Week. SBA. U.S. Small Business Administration. https://www.sba.gov/national-small-business-week.

SBA Office of Advocacy. Frequently Asked Questions, August 2018. https://www.sba.gov/sites/default/files/advocacy/Frequently-Asked-Questions-Small-Business-2018.pdf.

Simmons, Michael. “WIMS Celebrates National Small Business Week 2019!” WIMS Guide. https://www.wimsguide.com/tag/small-business-week/.

 

Small Business Week 2019

WIMS Celebrates National Small Business Week 2019!

In honor of Small Business Week I’ve put together a collection of resources, information, articles, etc. for you to check out whether you’re currently an entrepreneur, if you’re considering becoming one, or if you simply want to support your local crazy roller coaster rider like myself. Also, to celebrate WIMS Consulting is offering a 20% on all services/projects for other small business owners. Just reach out and mention it during your consultation!

What is SBW?

From May 6th to May 11th, 2019, it’s National Small Business Week where the SBA (Small Business Association) recognizes outstanding entrepreneurs and small business owners from all across the 50 states and U.S. territories.

About: “Every year since 1963, the President of the United States has issued a proclamation announcing National Small Business Week, which recognizes the critical contributions of America’s entrepreneurs and small business owners.

More than half of Americans either own or work for a small business, and they create about two out of every three new jobs in the U.S. each year.

As part of National Small Business Week, the U.S. Small Business Administration takes the opportunity to highlight the impact of outstanding entrepreneurs, small business owners, and others from all 50 states and U.S. territories. Every day, they’re working to grow small businesses, create 21st century jobs, drive innovation, and increase America’s global competitiveness.”

 

For North Carolina Companies:

Charlotte Business Resources – it’s Small Business MONTH for the CBR and the city of Charlotte (thanks Mayor Vi Lyles)! Check out everything going on. They’re using #31DaysofBiz too if you want to follow along.

Check out NC IDEA, they’re expanding the long-standing NC IDEA SEED grant program by introducing a Micro-Grant Pilot Program to award micro-grants to deserving companies not yet positioned for their traditional $50K seed grants. “The NC IDEA SEED Micro-Grant Pilot Program will award project-based, micro-grants in the amount of $1K – $10K to young companies looking to validate and advance their idea; or if further along, validate scalability where a small amount of funding would make a significant impact. Grant recipients will also receive mentorship and assistance from NC IDEA, as well as access to its wide network of advisors, partners and investors.”

 

Other SBW2019 Resources Worth Checking Out:

Entrepreneur Magazine SBW2019 HQ

Entrepreneur Magazine SBW2018 HQ

Fundera Ultimate Guide for Small Business Owners

Amazon Business Small Business Week Page

They also created: The Small Business Office Playbook is a resource endorsed by the U.S. Chamber of Commerce as part of its commitment to continually support small businesses’ needs and growth opportunities.

Vista Print 33% off entire site with code SMALLBIZ

Goldman Sachs 10,000 Small Businesses Program

Top TedTalks for when you want to start a business.

Consider These 9 New Ideas For Small Business Week PR (Forbes)

Why National Small Business Week Matters Now More Than Ever (Business.com)

Small Business Week 2018: Need money to get started? We’ve got you. (USA Today)

43 Reasons You Should Support Small And Independent Businesses (Forbes)

Project Management

Introducing the WIMS Consulting Project Management Service Line

The WIMS Consulting project management service line was born out of our own need to allocate the time and resources to make sure and improve this area of our business. A core business tenant is that the best business models solve real problems that you can relate to and those that make a significant impact on your life. Getting the project management process built and implemented is working wonders for our business, and we realized it would likely do the same for yours.

Agile, Scrum, Kanban, Gantt. Excel, Google Sheets, Trello, Jira, Smart Sheets, Asana, SharePoint, Bitrix, BaseCamp, Zoho Project Management. We scoured the web, read countless white papers, articles, watched webinars and seminars, and researched the heck out of this problem until we found the best approach that works. We didn’t just look for the best methodology, but also the best software stack too. Because just like CRM programs (which we intertwine this with in our case) you can have the best understanding of the principles and software in the world, but if you don’t actually use and implement the program correctly it will still fail.

Many people conduct project management intuitively, or by using a combination of Outlook, post-it notes, and to-do lists. Others at least have upgraded to a Trello board or Smart Sheet subscription. It’s time to level up and incorporate a robust project management strategy as a core part of your company’s operations.

While we primarily built this for us, we quickly realized how replicable it is for our clients too. The value it brings to your overall business is profound. It helps improve communication, holds everyone accountable, ensures you’re focused and prioritizing the right things. All of which are crucial as you work to grow and scale. We spend a lot of time helping our clients get more business and increase revenue, now we’re also focusing on helping them to keep that business in a long-term and sustainable way. We’d love the opportunity to assist your company with making it happen. Reach out when you’re ready!

Project Management Offering

WIMS Consulting can act as your long-term outsourced project manager, or on an ad-hoc project basis as they arise. Our solutions are customized and flexible based on the client’s specific needs. Whether you have a system in place that needs some minor tweaks, or if you want to start over from scratch we can help. If you want to migrate to a new software platform, we got you covered.

Our primary objective is assisting you with improving your critical decision-making processes, streamlining your operations by enhancing efficiency, improving accountability, encouraging clear communication, and ultimately increasing your ROI.

Our Process

The WIMS project management service line is centered around the mission and goals of the client. To begin, we conduct an informational interview, or discovery call, where we take a deep dive into the organization’s operations to get a better understanding of the existing project management systems and policies in place (if there are any). During this due diligence phase, we learn what the client thinks is working, what isn’t, identify bottlenecks, and learn as much as we can.

This initial conversation will help frame the service and solutions proposed through having a candid conversation to understand where the organization is at and where it desires to go. When this method was undertaken internally, we included some of the questions included below.

Project Management Audit

We provide an audit of your organization’s existing internal processes. After this due diligence phase, we then take the time to thoroughly review and assess. Once this is complete, we come back to you with recommendations and next steps that we believe would lead to the most appropriate project management system for your organization. Before implementation however we will review it together to make a cohesive decision that includes the buy-in and commitment from both of our organizations.

Sample Questions:
1.    Describe your current project management/day-to-day operations process. What are three main points that stand out?
2.    Who is involved in the project planning process? Include all key stakeholders/administrators/decision makers, etc.
3.    What software (if any) are you using?
4.    What type of budget and resources do you have to solve this problem?
5.    Have you ever lost a project or not bid on one because of your current internal project management process? Have any other negative experiences occurred because of it?

Of course this is just a high level overview of what is ultimately a complex process. We’d love the opportunity to connect with you and your organization to learn more about your specific project management/operational needs and how we can assist.