Tag Archives: Business

WIMS Consulting Logo Blue

The WIMS Consulting 2020 Rebrand

There is just something about transition, a new decade (even though January 1st seems like it was already another decade ago), and a new mission to undergo a massive scaling of one’s company that requires a bit of a shakeup. Huge transformative shifts force all involved to level up and evolve for the better. They demand a heightened sense of commitment to excellence and discipline.

As they say, the things that got you here will rarely get you there.

The first 6 years of WIMS Consulting have been great, the company has grown double digits every single year (with 2 years at triple), and despite the state of the market, this year is already on track to achieve exponential growth compared to last year (in fact it economy appears to be helping it along even more as companies go all-in on digital). That said, I have still been playing too small and remain far from where I want the company to be yet. It is time to ramp things way up and kick things up another notch.

A rebrand is often mostly symbolic, it is a way to re-engineer how you would like the public to see and perceive your company, and to re-calibrate the first impression for those that do not know you yet. It also allows you to set the tone for current and future employees, partners, and clients. It is an opportunity to recommit and reestablish your values of who you are and who you aspire to be.

Up until this point we have been far from perfect and have certainly underdone some growing pains along the way. As difficult as it is to admit, not every single client project has exceeded expectations for one reason or another. On the flip side plenty of them have gone really well too. Regardless of which side the responsibility lies solely with us for better or worse. Moving forward, that level of accountability and transparency must be the standard. A rebrand is a way to draw a line in the sand, a demarcation to demonstrate that whatever happened before going forward this is the way we will do business no matter what.

Now for a little background and insight on the creative. The spartan warrior is a deeply personal symbol to me since I was young. For one, I grew up attending a school called Milton Hershey (from kindergarten to graduation), and it was our mascot. We learned about their culture and their values (mostly the romanticized and positive version, not as much of the negatives side of it).

Then when I watched the movie 300, wow what an impact it made. To see a group of soldiers, and a King no less, willingly sacrifice themselves with such honor and grace for the good of their tribe, it really stuck with me. I know it was embellished a bit as all movies are, but that didn’t take away from the impression it left.

Between Milton Hershey and the culture resonating so much throughout my life I even got a tattoo of the spartan helmet. For those reasons and others, it sounded like a great place to start when considering what I wanted my company to look like.

Fortunately, when leveraging history to inspire the future you can learn from, and remove, the negatives in order to improve upon an ideal, allowing you to adopt the things that translate. Further, WIMS Consulting is not adopting ALL their values after all (for one we are very much capitalists). “The word “spartan” means self-restrained, simple, frugal, and austere” plus they were clearly pretty violent and brutal. So again, it is not exactly a direct comparison.

The positive side, such as their discipline, commitment, team-oriented collaboration and community are things you build a company around. Others include being strategic, thoughtful, well organized, and assertive. They were creative in their approach to problem solving. The soldiers in their army were only as strong as the person standing next to them and the collective unit as a whole. They tempered the potentially corrosive nature of outsized individual egos. They played offense and defense equally well. They had an unwavering obligation to do whatever necessary to achieve a desired outcome.

Now THAT is what I want the WIMS Consulting cultural values to represent and embody. I want the company to uphold its commitment and dedication to its community (clients, employees, and partners) to that standard of excellence every single day and in every single project and task. This is the mindset required that will subsequently lead to producing outstanding work and deliverables for our clients. It certainly won’t be easy, but nothing worth doing really is.

Hopefully, we nailed that impression and give this perception with the logo and throughout the supplemental components of the branding. More importantly however, is that we maintain the standards and values in a clear and tangible way. Stay tuned for more, but I would love to hear what you think so far!

WIMS Consulting Logo Blue     WIMS Consulting Logo Gold

WIMS Client Spotlight MDO Partners

WIMS Client Spotlight: MDO Partners

MDO|PARTNERS is a boutique law firm that focuses on Corporate, International and Real Estate Law as well as Global Compliance and Business Ethics. The firm is comprised of a solid team of attorneys and advisors who are committed to the business goals and best interests of their clients. They deliver value-added services of the highest caliber, and serve as a trusted advisor to their clients through their practical and business-savvy approach. MDO Partners is also a certified minority-owned business that values diversity with Hispanic, black, and women attorneys and advisors.

Before we get into the details about the firm however, we want to mention that MDO Partners is putting together a package to assist companies that are looking to pursue any of the various CARES Act/CoVid-19 financial relief options. Whether helping to put the documentation together, interfacing with potential banks/lenders, they’ve mobilized a team to help walk clients through it in order to increase their likelihood of receiving funds. If you’re interested, and need the assistance please reach out and we can facilitate an introduction.

Check out their robust and informative write up, “CARES Act: Q&A on New Loans and Forgiveness” here.

Now back to more information about MDO Partners…

The firm’s representative clients include Fortune 500, middle-market and startup companies as well as public-private partnerships in the industries listed below. They also represent financial institutions, registered investment advisers, broker-dealers and family offices in the United States and Latin America.

They have a range of specialties, but the following are their bread and butter:

  • Corporate Law
    • Corporate Governance
    • Corporate Finance
    • Contracts & Agreements
    • Mergers & Acquisitions
    • General Counsel Services
  • Global Compliance
    • Corporate Compliance
    • Anti-Corruption (FCPA)
    • Antitrust & Competition Laws
    • Government Contracts & False Claims
    • Broker-Dealers & Investment Advisers
    • Employment Law
  • International Law
  • Real Estate Law
  • Business Ethics

MDO Partners has expertise with the following industries (among others):

  • Aerospace
  • Aviation
  • Banking
  • Construction
  • Cruise Lines
  • Food & Beverage
  • Logistics
  • Medical Devices
  • Technology
  • Telecommunications
  • Travel & Tourism

 

The WIMS Guide CoVid 19 Edition South Florida

THE WIMS GUIDE COVID-19 ECONOMY EDITION AKA “THE SOUTH FLORIDA CORONACONOMY”

By now we’re well into the quarantine period and pretty deep into the business disruption that’s been the byproduct of the spread of CoVid-19/Corona Virus. At this point many of us are (at least relatively) beginning to adjust to the new normal and catch our breath in terms of what this means to our various businesses. Hopefully you’ve been able to strategize on potential pivots, are making the necessary adjustments, and are getting closer to finding a new groove for the path forward.

On the other hand, it would be naive to think that every businesses is going to make it through unfortunately. To think where we are now compared to even a month ago is pretty horrifying. But that being said, the ONLY thing to do now is continue to march onward with an unrelenting focus on doing whatever it takes (even if that means closing up shop and going in a different direction) to get through this. Looking forward is really all that matters now.

In that light I want to use my company’s (WIMS Consulting) platform, clients, partnerships, relationships, etc. to help share resources, ideas, insights, hope, strategies, etc. to help you and your business navigate these waters. I know a lot of people are doing this too and some of these things may be redundant, but I’d be remiss if I didn’t do my part and just let others do the leading during this time.

Considering the majority of our our business is based in Miami, FL and Charlotte, NC I’m going to create a page for each with specific local information in addition to the more macro/federal stuff. Further, I’ve volunteered to help lead the “South Florida Business Continuity Task Force” so will be sharing more information about that too as we launch the website later today (3.27.20). In Charlotte, we’re going to spearhead something similar via the Charlotte Business Group. Stay tuned!

In the mean time please reference the content below which I’ll be updating regularly. If you have anything else you’d like me to add please email me directly at [email protected].

It may sound insensitive right now, but as the saying goes: “Never let a good crisis go to waste.” This is going to produce unprecedented opportunities if you look for them. Another extremely applicable quote: “This too shall pass!”

-Mike

 

Financial Support

SBA/Disaster Relief Loans:

By now just about everyone has been spreading the word on this. But this page from the Greater Miami Chamber of Commerce includes specific info for Florida. “The SBA Economic Injury Disaster Loans are NOW OPEN for Florida. Small businesses & non-profits impacted by COVID-19 can apply for up to $2M in assistance.”

IRS – Federal Tax Relief protocol.

Florida Department of Economic Opportunity: Short Time Compensation Program for Employees is here. Reemployment Assistance Guidance is here.

The Miami Foundation has seeded The Community Recovery Fund with a $300,000 contribution. That number is growing with various donations from citizens and organizations alike.

The United Way and The Miami Herald have come together to activate a short term relief fund as well called Operation Helping Hands.

 

Miami Impact/Next Steps

The Greater Miami Chamber of Commerce – CoVid-19 Resource Portal is great and continues to be updated. They also have a “Members In Action” page that highlights what many of the specific businesses within the Chamber are doing to help the community.

The Beacon Council’s “Business Continuity: COVID-19 Business Resource Center” is phenomenal as well.

The Miami Foundation’s CoVid-19 Community Recovery Resources rocks, it covers organizations and funds that are helping out in the community too including many non-profits. This is one of the most well done and robust pages I’ve seen.

The South Florida Business Continuity Task Force has formed, including many of South Florida’s best and brightest minds from the legal, accounting, financial services, and entrepreneurial sectors among others to share specific insights and action items to help business owners survive the current cycle as best as they can and position themselves to try to get ready for the other side of it.

The South Florida Business Journal is offering it’s CoVid-19 related stories to be accessed for free. They also have two guides, one that’s for general South Florida businesses, and then another specific for small businesses.

The Florida Chamber of Commerce’s “Follow Facts, Not Fear” page is another solid resource.

Legal Services of Greater Miami provides free civil legal services for the low-income communities of Miami-Dade and Monroe Counties and is recognized as one of the most outstanding legal services programs.

The Miami Herald “What do you need or what can you give in this crisis? We’re connecting people with people” is beautiful and yet another great idea/program.

The Fountainhead is “working to compile an extensive list of resources for artists.”

The Miami New Times created a piece called, “Here’s How and Where Creatives Can Apply for Relief Funds” very good as well and covers a community that can be overlooked.

 

Business Ideas/Strategies

65 Free Tools to Help You Through the Coronavirus Pandemic (Entrepreneur Mag)

On CRM: How Companies Are Leveraging Their CRM Systems To Help Navigate Through COVID-19 (Forbes)

Coronavirus: What Every Business Owner Needs to Know (Wix) great article with a lot of sound ideas, even if some are seemingly obvious.

Email Marketing: This was a great article from Fast Company, and insightful. Just because everyone else is sending emails doesn’t mean that you shouldn’t do one too. Just make sure it’s really well done if you do and that it adds value to your audience (don’t be self serving).

List Of Coronavirus (COVID-19) Small Business Relief Programs (Forbes)

COVID-19 Will Fuel the Next Wave of Innovation (Entrepreneur Mag)

How to Get Mortgage Relief (Investopedia)

 

MORE TO COME!!

The WIMS Guide CoVid-19 Edition Charlotte

The WIMS Guide CoVid-19 Economy Edition aka “The Charlotte Coronaconomy”

By now we’re well into the quarantine period and pretty deep into the business disruption that’s been the byproduct of the spread of CoVid-19/Corona Virus. At this point many of us are (at least relatively) beginning to adjust to the new normal and catch our breath in terms of what this means to our various businesses. Hopefully you’ve been able to strategize on potential pivots, are making the necessary adjustments, and are getting closer to finding a new groove for the path forward.

On the other hand, it would be naive to think that every businesses is going to make it through unfortunately. To think where we are now compared to even a month ago is pretty horrifying. But that being said, the ONLY thing to do now is continue to march onward with an unrelenting focus on doing whatever it takes (even if that means closing up shop and going in a different direction) to get through this. Looking forward is really all that matters now.

In that light I want to use my company’s (WIMS Consulting) platform, clients, partnerships, relationships, etc. to help share resources, ideas, insights, hope, strategies, etc. to help you and your business navigate these waters. I know a lot of people are doing this too and some of these things may be redundant, but I’d be remiss if I didn’t do my part and just let others do the leading during this time.

Considering the majority of our our business is based in Charlotte, NC and Miami, FL I’m going to create a page for each with specific local information in addition to the more macro/federal stuff. Further, I’ve volunteered to help lead the “South Florida Business Continuity Task Force” so will be sharing more information about that too as we launch the website later today (3.25.20). In Charlotte, we’re going to spearhead something similar via the Charlotte Business Group. Stay tuned!

In the mean time please reference the content below which I’ll be updating regularly. If you have anything else you’d like me to add please email me directly at [email protected].

It may sound insensitive right now, but as the saying goes: “Never let a good crisis go to waste.” This is going to produce unprecedented opportunities if you look for them. Another extremely applicable quote: “This too shall pass!”

-Mike

 

Financial Support

SBA/Disaster Relief Loans:

By now just about everyone has been spreading the word on this. But this piece from the Charlotte Business Journal was really well done. “What small businesses in North Carolina need to know about SBA disaster-relief loans”.

IRS – Federal Tax Relief protocol.

North Carolina Department of Revenue CoVid-19 Tax Relief Guidelines.

Charlotte/Mecklenburg County:

Carolina Small Business Development Fund: Small Business Lending: COVID-19 Update from Our President & CEO, Kevin Dick

Mecklenburg County ​Office of Economic Development another incredible set of resources surrounding things not solely business related but also with an expanded scope.

How to Get Mortgage Relief (Investopedia)

 

Charlotte Impact/Next Steps

Charlotte Regional Business AllianceCoVid-19 Resource Portal this expands well outside just greater Charlotte too and includes resources for the much larger regional footprint. Check it out, extremely valuable. It even goes into the personal health side of things, again which is outside of the scope of what we’re trying to accomplish here but if you’re curious this is the place to go. This also includes guidance from lawyers, accounting firms, etc.

Charlotte Inno – Startup Related: “Coronavirus-Related Resources for Charlotte Startups” This is an incredible and robust list that gets into operational recommendations among others.

North Carolina Chamber Coronavirus Resource Guide including Small Business Resource Center.

Charlotte Inno“Amid Coronavirus, Charlotte Tech Leaders Talk Next Steps for the Business Community”.

Charlotte Business Resources CoVid-19 Resources.

 

Ideas/Strategies

65 Free Tools to Help You Through the Coronavirus Pandemic (Entrepreneur Mag)

On CRM: How Companies Are Leveraging Their CRM Systems To Help Navigate Through COVID-19 (Forbes)

Coronavirus: What Every Business Owner Needs to Know (Wix) great article with a lot of sound ideas, even if some are seemingly obvious.

Email Marketing: This was a great article from Fast Company, and insightful. Just because everyone else is sending emails doesn’t mean that you shouldn’t do one too. Just make sure it’s really well done if you do and that it adds value to your audience (don’t be self serving).

List Of Coronavirus (COVID-19) Small Business Relief Programs (Forbes)

COVID-19 Will Fuel the Next Wave of Innovation (Entrepreneur Mag)

 

MORE TO COME!!

Charlotte 2020

Charlotte 2020: Grow Your Business in the QC

If you live or do business in Greater Charlotte then you already know there’s a whole lot to be excited about in 2020 and beyond. The opportunities here are incredible, the city and state of NC in general are growing at a crazy fast pace and receiving all sorts of recognition nationally in “Best Places to Do Business” type articles. You can see for yourself (here, here, and here). Figuring out where to get plugged in or get more involved can be overwhelming, so I wanted to give you a few quick initial steps (4 to be exact) to take in the new year to kick things off, and I’ll elaborate and expand on this further throughout Q1.

Whether you’re new here, haven’t arrived yet, grew up here, or have been here for years now I highly recommend investing your time getting to know other professionals who are doing big things in business. Networking here has led to a substantial ROI for me and my businesses and I can’t encourage it enough. There are tons of organizations and resources with which to leverage at various price points and time commitments based on you and your company’s needs.

Personally, I’ve been involved in various capacities at board and committee levels with the Charlotte Regional Business Alliance (formerly the Charlotte Chamber of Commerce). I’d highly recommend it as a great place to start and get involved. However, to be fully transparent, after merging with the region’s economic development entity the organization’s mission and day-to-day focus are shifting pretty substantially.  Rather than solely focusing on greater Charlotte, The Alliance now has 15 counties across both NC and SC in its purview. Needless to say, that while it’s a positive shift overall that provides incredible opportunity, the scope and reach has shifted dramatically. Serving that wide an area comes with new challenges as well however, so clearly the day-to-day operations needed to change with it.

While I still very much intend to remain involved as a member and hopefully more, it would be a disservice to you if I didn’t say the new mission has simultaneously left a pretty sizable void for those with a more narrow focus of making an impact in greater Charlotte and don’t have the resources to have a target market that expansive. Again, yet another opportunity

This is where the Charlotte Business Group comes in. (Full disclosure: I recently joined the board in 2019 because I knew this transition was happening and wanted to prepare accordingly.) There are still a ton of business professionals who just have the capacity to focus on Greater Charlotte (it’s hard enough covering the Lake Norman to Rock Hill/Fort Mill area as it is, let alone a dozen plus other counties). So we decided to step in and do just that. We’re providing networking opportunities with our mixers, educational opportunities with our panel discussions, and we recently launched a membership program to be able to ramp up additional opportunities in the community (as well as with more focus on fostering referrals and connections but much more to come as the year rolls on). The focus will remain greater Charlotte, but everyone who wants to do business here is more than welcome to get involved. If you and your organization wants to align with that mission please reach out to me to set up a membership or sponsorship and we’ll get you plugged in.

Next up is another really non-negotiable if you’re serious about Charlotte. You need the Charlotte Business Journal in your life, by way of subscription (print and digital), attending their events, and you NEED the Book of Lists.

Charlotte Inno (formerly Start Charlotte) with their newsletter and PitchBreakfast events among others are also truly invaluable. Whether you want to learn about local start up success and origin stories, or see what other events are coming up on the horizon (they host many incredible ones themselves as well) you at least need to sign up for the newsletter and take it from there.

 

We’ll leave it here for now, as that’s 4 invaluable steps that you need to take in the new year if you haven’t already. But I’ll be adding much more with respect to the specific Charlotte focus moving forward (including a non-profit edition). Would love to hear your feedback on what organizations you’re involved with, what you’d recommend and to continue the conversation as it’s one that’s a major priority for me.

WIMS Client Spotlight Proteith

WIMS CLIENT SPOTLIGHT: PROTEITH Oral Hygiene System

Revolutionizing Oral Health Care

Proteith sport and healthy.

PROTEITH® Oral Hygiene System is an all-natural formulation of plant proteins, vitamins, enzymes, minerals, and antioxidants scientifically balanced to fight periodontal disease. PROTEITH® is dentist-certified to maintain a healthy mouth for protection from gingivitis, canker sores and aphthous ulcers, tartar build-up, dentin hypersensitivity, and oral malodors or halitosis. PROTEITH® natural toothpowder users have reported the following benefits with dentist-certified data:

  • Stops bleeding and receding gums
  • Heals mouth sores and cuts in the mouth
  • Cleans teeth and removes surface stains
  • Prevents tartar buildup
  • Reduces tooth sensitivity
  • Eliminates bad breath

Why Choose PROTEITH®?

PROTEITH® is a patent-pending formulation containing only the highest quality ingredients to support a safe and effective regimen for your teeth and gums. Not only is it one of the best products for gingivitis, but it has a whole host of other benefits as well.

Proteith Diagram

To learn more about the science behind Proteith, read testimonials from other users, or to purchase some for yourself please visit: https://www.proteith.com/. For a discount, email Mike Simmons at [email protected].

If you have periodontal disease, consult your dentist for best results. These statements have not been evaluated by the FDA. This product is not intended to diagnose, treat, cure, or prevent any disease.  See A Study of Protein-based Toothpowder Effectiveness on Reducing Gum Tissue Pocket Sizes in Dental Patients for dentist-certified data.

Q4 Finish Like a Savage Prep for 2020

STILL PLENTY OF TIME IN Q4: FINISH LIKE A SAVAGE & PREPARE FOR 2020 DOMINATION!

There’s something about Q4 that is always exhilarating to me. Knowing that “the game” is coming to an end, each and every play is more significant, there’s less margin for error. Perform well during this time and you can make up for a lot of previous mistakes and setbacks along the way. Let up or fumble the ball, and you can destroy all the momentum you made thus far. No pressure, right?

All of this is going on while simultaneously a new game is going to begin soon thereafter. Endings are always thrilling, but so are new beginnings after all. The new year coming up is especially enticing. Not only is it a new year, but it’s a whole new DECADE. The freaking Roaring 2020’s are upon us.

Despite the hectic grind I’ve been on lately (pretty perpetual at this point, but even crazier with baby #2 arriving very soon), I wanted to take a little time to revisit and write up a quick/updated “Q4 Manifesto” which is mostly for myself, but then I decided to add a few extra tips for you too, primarily applicable to both your business and professional life.

  • Don’t wait for January 1st to start your New Year’s Resolutions, now’s as good a time as any. It’s a misguided practice that usually doesn’t end well anyway. You don’t need an arbitrary start date to work on self-improvement, that should be a daily practice as it is. Why not start right now?
  • Get AGGRESSIVE – Close out ALL of those pending dream deals that have been lingering. Do much more outreach and lead generation. Don’t dwell on whether you’re annoying people or assume that they already have an expert helping them that does what you do. Push harder!
  • Try not to eat and drink everything in sight just because it’s the holidays. Maintain (or in some cases start) your workout routine consistently and only indulge occasionally. It’s especially tough given all the parties and networking events, but some balance now will spare you later.
  • Enjoy time with my family and friends and BE PRESENT. Don’t spend that precious time distracted with your head in the clouds and worrying about things that are out of your control.
  • Debrief/Reflect on the past year. What worked, what didn’t, what do you need to improve upon? Lay it all out objectively and identify opportunities to get better. While this may seem obvious, it’s crucial.
  • Strategize for 2020 (and beyond) now. Spend an appropriate amount of time writing out specific goals, sketching out project plans, and dreaming big. It’s rare that a whole new decade is about to start so let your imagination run a little wild to kick things off. From there be mindful, thoughtful, deliberate, and thorough enough to also make your plan realistic while still stretching yourself. Once this exercise is completed, start working on implementing that strategy ASAP to carry some momentum with you.
  • Add appointments to your 2020 calendar (monthly/quarterly, etc.) now to make sure you schedule the time to reflect on your progress and measure where you’re at along the way to ensure you continuously improve.

A few specifically for you:

  • Get and implement a CRM already! Seriously, how many times do I have to say it? If you need to spend some time asking a few questions on how to get started, reach out to me, that part is, and always will be, on the house.
  • Start a blog, a podcastvideo/webinar series, whatever. Leverage content marketing to develop and enhance your brand and get your business’ name out there.
  • Finally start that business you’ve been day dreaming about for years now.
  • Or at least start working on that side hustle you’ve been planning.
  • Identify an organization you’re interested in and get involved in the community. This could be philanthropic or civic, doesn’t matter as much as simply taking action and giving back.

I’m sure there are plenty others I’m forgetting. And I will likely revisit this some more over the next few months to continue tweaking it.

What are some of your Q4 goals? What about your 2020 goals? How can I help you achieve them? Please let me know, would love to hear from you!

CRM Call to Action 2020

Your Annual CRM Call to Action for 2020

I’ve been harping on the importance of CRM programs for about a decade now (here’s the last time), yet it still hasn’t caught on the way it should. This is the year that changes. Like with most technology, competition, economies of scale, and innovation have driven costs down significantly. Not only are they cheaper, but the functionality and value has simultaneously increased dramatically. Now, you can even get basic versions of a CRM program for free. It’s why acquiring and implementing a CRM program is my #1 recommendation for every business, regardless of industry or target market, if you’re looking to increase revenue.

Whether you work for a large and complex company, or if you’re an independent freelancer, or if you’re a sales mercenary who is compensated by getting to “eat what you kill,” there is a CRM program out there for you. Regardless of your budget (or lack thereof), you can customize the level of sophistication of your CRM program, as they all have various subscription levels. Further, there was recently an absolutely game changing announcement from one of my CRM platform preferences (and the one I personally use for my business).

Zoho One – An Operating System for Business

“Zoho One is a broad and cohesive set of applications that work collectively to run an entire business on the cloud. It includes more than 40 web applications and an equal number of mobile apps—under a single sign-on, with centralized administration and provisioning—making it a true operating system for any business. While each application punches above its weight against the competition, collectively they deliver a knockout punch.

With Zoho One, we’ve put together all the applications a company needs to acquire and serve its customers (marketing, sales, automation, and support apps); run its operations (finance, recruiting, and HR apps); and provide all the tools for its employees to work collaboratively and get their work done (office suite, mail, personal productivity, and collaboration apps). Almost any company has these same needs. With Creator, our drag-and-drop app builder, customers can even build custom apps for unique business needs—like logistics scheduling—and put them under the same umbrella that forms the single operating system for their business.

Zoho One is available at $30 a month—or just about a dollar a day, per employee. ($35 if you pay on a month-to-month basis).”

While WIMS, Inc. is platform agnostic (we work with all of them, including SalesforceHubSpotMicrosoft Dynamics, and Insightly among others) it’s getting more difficult not to refer my clients and prospects straight to Zoho right now. There are of course exceptions, but they’ve built something special, particularly for entrepreneurs and small businesses.

Now, back to the more general CRM theme.

They all integrate with your email provider of choice, along with most social media channels, so tracking communications is easy (and automated). There are an incredible number of third-party add-ons you can incorporate depending on how robust your operations processes are to add additional functionality too.

Most importantly however, is that the ROI (return on investment) will more than make up for the expense.

CRMs help you automate your sales process. The more automated your sales cycle and follow up efforts can be, the greater volume of deals your business will be able to close. Further, the more accurate data you have about your sales cycle, the more deeply you can analyze it to gain insight that will not only help increase revenue, but ultimately help you improve:

  • Close rates,
  • Customer service and retention,
  • Length of sales cycle, and
  • Forecasting efforts and projections.

While implementing a CRM program can be a significant commitment initially, if you do it right, the benefit to your business is invaluable. With just under two months left in 2019, now is the perfect time to start planning and conduct your due diligence to start 2020 with yet another New Year’s resolution.

We’re here to help if you need it!

4 Ways Analytics Will Improve Your Brewery or Winery Sales

4 Ways Analytics Will Improve Your Brewery or Winery Sales

By Jack Tompkins

Avoid poor performance with some pour analytics!

In the brewery/cidery/wine world, analytics can increase sales, improve customer insights, and most importantly, support and refine your gut instincts!

Whether you sell through a taproom or you have the full restaurant feel with the best beverages in town, analytics can help improve your day to day and leave you time to enjoy some of your very own hard work.

For brewers, if you get creative and dedicated enough (plus some extra equipment), analytics can even have a meaningful impact on the brewing process (shortening the time by a few hours).

For now, though, we’ll focus on making your top sellers even better, building loyalty with customers, and selling the amazing product you’ve already perfected.

#1 Further Identifying Top Performers… and What To Do With Them

You most likely have a pretty good sense of what your top performing drink is, regardless of the analytical power you have available. There’s a good chance that some further analytics could help enhance your top performer’s sales though.

Are those high sellers typically sold at a certain time of day or day of the week? Are they the highlight of the tour? What is typically ordered with them? How do they perform when on sale? Is the top seller also the most profitable?

Getting data supported answers to those kinds of questions can really help you lean into your top sellers and make it the top seller in the state, not just your taproom.

Running promos for your top performer

Using analytics, you can determine how top performers sell on certain nights, days, or times of day. Using this data, you can create promos that target times when the drink sells well and see if it sells phenomenally during the promo (more of a good thing is great, right?). On the flip side, you could try offering the promo when sales are typically a bit down, thus evening out the sales and using your top performers to bolster weaker sales periods.

If either promo works particularly well, you could then try it on some second-tier drinks and see if it helps their sales as well!

Selling your most profitable drink

You and your accountant potentially boil things down to financial metrics on a “per barrel” basis, but what about expanding that thinking to the pint and individual sale level? Is the breakdown of wholesale to taproom sales optimized for profitability? What is your most profitable drink sold in combination with?

You could always include your most profitable drink in an upsell opportunity, use it in promos since it has a higher margin, and pair it with food options that make sense for the customer’s palate and your business’ bank account.

You could also expand this to general menu profitability, but that’s a piece for another article (still heavily relating to analytics though).

What pairs well with that?

Do your bartenders and waitresses get this question a lot? Of course, the safe answer is for them to disregard their own taste buds and go with the popular answer, but it’s sometimes difficult to know that, let alone upsell another item in that context.

With analytics, you can have the two most frequently ordered food items with that drink at the tip of your fingers for a quick and data supported answer that your customers will likely enjoy the most!

Don’t sell food? Everyone sells flights of beers/ciders/wines, and sometimes a combination of all three! The same math applies here – you can quickly say what typical flight combos are or upsell to suggest the most profitable tastings that go with the rest of the flight.

What sells best after a tour?

Maybe it isn’t your top performer. Maybe something in the sales pitch/historical fun fact/story about the creation made it a top tour seller. Analyzing the data can tell you what the financial results of the tour are and help you leverage that experience in other sales points.

The shortened version of that same story could be put to good use at the bar and increase sales there as well!

 

#2 Put Your Marketing Data to Use

There is a lot of power that can come from your audience. Marketing data can give you insights into not just top sellers, but most popular options (not always the same), most talked about drinks and events, highest return on drink-related campaigns, and many other pieces of analytical gold. Just refer to the folks at WIMS for the power of your marketing data.

Pay attention to your marketing avenue’s data and you can develop strong, loyal connections with local residents. If you’re able to identify people who engage with your material most often, wouldn’t you want to encourage that behavior? Throw them a free sample of a new beer or get their opinion on a recent event. Whatever it is, people love to feel appreciated and will maintain loyalty because of it.

Analyzing your marketing data can help find these individuals who love your brand and you can develop a mutually beneficial relationship with them. They also probably represent your target market so that makes them the perfect test subject for new ideas, and you can extrapolate from their comments/reviews and apply it to the larger population of your target market with some simple statistics.

 

#3 Analyze and Cater To Repeat Business

Similar to your loyal social media followers, it’s important to take note of your repeat customers. You should be able to track this through your POS data. Of course, folks who saddle up to the bar several times a week are going to be easy to identify, but people that come by once a month might be harder to remember, let alone remember their preferences.

Acknowledging these repeat customers goes a long way. Using your data, you can learn their preferences, food they order, favorite style, other options they would enjoy based on their tastes, etc. and it can help give you an additional level of insight that make you and your waitstaff look great.

Repeat business is the key to success. Spending 10 minutes analyzing their data can result in a loyal customer for life.

#4 Put it All Together

Now, let’s combine all of this into a logical, and very effective cycle that can result in significant long term benefits for your business.

  1. Start with identifying your top sellers and most profitable drinks – these will always come into play

  2. Engage with folks through social media, blog posts, and email marketing to further promote those top selling/most profitable options and generate some buzz for them

  3. Take that marketing data that you gather from the campaigns and identify what is most popular, who shares it, who actually comes in to purchase it, etc.

  4. Study the “what pairs best” combinations of food/flight options to satisfy customers when they come in

  5. Pay attention to, acknowledge, and examine the data for your repeat customers to build strong loyalty

  6. Continue nurturing this end to end cycle of satisfied, loyal, and maybe slightly intoxicated customers that you now have supporting you week in and week out

A little bit of analytics goes a long way and can greatly help in every aspect above. You’ll be targeting better customers, be more efficient, save money, and increase revenue all with adding a few key analytical practices to your process that won’t take away from your day to day or your gut instinct.

If you’re interested in seeing how we can help implement these strategies at your brewery/winery please reach out to us here.

Also posted on the Pineapple Consulting blog here.

Data Analytics Dashboard

How Anyone can Build a Custom Data Analytics Dashboard

If you could carve out an hour a month for analysis in order to save a dozen hours of work, the one-hour investment would be worth it, right?

How about if that same hour led to crucial details about your sales trends and customers insights?

On top of all that, what if that same one-hour investment came at no additional cost to you?

Seems like a pretty great deal.

Welcome to the benefits of an Excel-based analytical dashboard.

Benefits of an Analytical Dashboard

You’ve most likely heard of the powers and benefits of data analytics. You’ve probably seen examples from things like POS systems, Tableau, cloud-based software, and many others.

Some of these benefits include the following:

  • Saving you time and money through efficiency and more impactful insights

Spending time looking over your dashboard saves hours of debating anecdotal or piecemeal results and helps guide you towards the best path forward

  • Giving you better insights into your customer to improve marketing campaigns

Campaigns based on hard data are more successful as you can target your intended customer more effectively

  • Taking the guesswork out and make great, data supported, decisions in less time

The high end services all have their merits, but in a small business where you might not have the budget for those services (which are also potentially far beyond the capabilities you actually need), plus a large learning curve, those services don’t always make the most sense.

By learning (on a much faster learning curve) to make a dashboard in Excel, you can get the benefits you want in a completely customized dashboard at no cost (since you already have Excel on your computer).

 

Why use Excel for this

Let’s start with some common business questions.

How did your sales do last month? How does that compare to the same month of the prior year? How about compared to the pace you’ve been running at this year?

Now how about separating those numbers by project, item, or client? How about by distribution channel? Sales rep? What about the specific days you had promotions?

The first set of questions is somewhat easy to have a gut feeling for, if nothing else. You might even have some quick analysis created for you in QuickBooks (or similar software).

However, the second set of questions represents another level deeper. You might feel a bit less confident about your gut feeling. They require you to dive into the data each time you want to look, and maybe even anecdotally piece it together from a few different sources. It’s kind of a hassle, but they’re important insights, so it’s worth the time.

Here’s the good news from Excel – you can answer all of those questions, from top line revenue down to whatever level of detail you need, and have them at your fingertips in one place!

With a simple export of data from whatever source you need, you can populate dozens of custom views that you’ve templated and turn it into your very own analytical dashboard!

The only time intensive piece is building the template and framework for all your custom views.

After you create that, you’re essentially just updating with data each week/month/etc. and looking it over for trends. Making changes to it? Duplicating views with variations? Actually, all pretty easy.

The Excel Dashboard

Here is a very quick sample dashboard that shows that topline sales numbers (black chart) followed by a few, slightly deeper, analytical pieces that help evaluate performance (gray charts).

When I say “very quick” … this dashboard took less than an hour to fully create. Real life dashboards of this level of depth take a similar amount of time. Getting significantly deeper into the data does not necessarily mean significantly more time to create though.

Only a few “next level” type questions are displayed (although these may only be half a level deeper), but they are meant to be representative, and the great feature about the “behind the scenes” of the dashboard is that the building blocks for all levels of analysis can be VERY easily duplicated to get at any question you need.

Take a quick look at the dashboard, follow it along the yellow markers, 1 to 5. Any trends jump out at you?

You can likely see the following in a quick pass:

  • Sales are up in 2019! (Callout #1) – by 22.1% if we want to be specific

  • There seemed to be a change in performance starting in February (Callout #2). Perhaps a new item was released? Or a new marketing campaign?

  • All Sales Reps are selling more this year (Callout #3). Shawn leading the pack with a 28.7% increase over 2018

  • In Store sales have grown by over 60%! (Callout #4). However, Online sales have shrunk a tiny bit.

  • Further diagnosing, it looks like Jennifer and Oliver have really improved their In Store sales, while Shawn has faltered there (Callout #5). Perhaps there was a training that stuck with Jennifer and Oliver? Maybe Shawn has just focused all of his attention on Online sales?

Those types of insights are crucial to running your business and can be seen quickly from the dashboard. On top of that, there are still tons of different ways to cut the data… by product, by product and distribution channel, by sales rep by month, etc. All of these examples are (almost) as easy as copying and pasting.

Creating the Backend of the Dashboard – a General Guide

We start with one of the building blocks of an Excel-based analytical dashboard. Simply, the Pivot Table.

Depending on your level of familiarity with Excel, Pivot Tables might seem like “that complicated next level” or “that tool we use every day”.

The truth is, everyone can easily be at the latter, and if you’re already there, you could probably be using them more even more effectively. Investing just a bit of time can have a very outsized benefit to your business.

Pivot Tables are fantastic, for all levels of users, because of a few main pieces of functionality:

  • Very easy to build, use, and manipulate

Drag and drop methods, no complex formulas, no macros or coding

  • Ability to create charts and dashboards from the Table(s) easily

  • Build automatically updating formulas off the Table to create new data elements

It deserves mentioning that the quality of your data is very important. If the data is wrong to start, then there is no point is doing any analysis.

First… a few tips on how to create a Pivot Table

Feel free to skip this section if you’re already familiar.

For a detailed “how to” build a Pivot Table, I recommend watching from ~2:30 to ~5:30 in this video. The rest of the video has some good explanations as well, but for a quick guide, the 3 minutes is really all you need.

One piece I would highly recommend changing though, is in the data selection piece.

Important – select the entire column in the data, making sure the headers are in row 1. This allows you to add data in the future and have it included in the pivot table without having to change the data range.

The boxed-in range is okay as “ Sample Data!$A$1:$E$13 ”, but would need to be changed if you add more data to the end of it. The better version’s range “ Sample Data!$A:$E” highlights the entire columns.

Onto Creating the Dashboard

Start with creating a Pivot Table, and from there it is really just about dragging and dropping fields, copying and pasting, and picking a layout!

  • Let’s say you begin by creating a simple Pivot Table with sales by month:

  • From there, go up to the ribbon and find the “Pivot Table Analyze” or “Analyze” tab, depending on which version of Excel you’re working with.

  • Select the “Pivot Chart” option, and out pops a variety of options. Select your favorite chart option (bar chart, line graph, multiple types, etc.) and boom! You’ve got a working chart to help you analyze!

  • Any time you change what’s in the Pivot Table that created the Pivot Chart, the Pivot Chart will change accordingly.

Example, if you limited the data to just “Jennifer” (Sales Rep filter), you’ll see only her sales in both the Table and Chart.

Tip for the aesthetics of the Chart

To get rid of the “buttons” or ugly looking gray bubbles polluting your chart, you can right click on any of them and select “Hide All Field Buttons on Chart” and they’ll go away (as shown below).

If you don’t mind their appearance, each button acts as a filter for the Pivot Table. So instead of scrolling over to the Table, you can filter right from the Chart.

  • From there it is just preferences:

You can add a chart title, hide the legend, and a lot of other customization by clicking on the Chart, and then selecting the green “+” button that appears to the right of the Chart (shown below).

Once you’ve got your first chart, you can then start the duplication process!
  • To make another Pivot Table and Chart combo, you can just select the entirety of the Table, then copy and paste it elsewhere on the sheet

Copying the Pivot Table to be replicated
  • Drag and drop the fields (from the Field List on the right) you want to look at in the new Table (ex. Sales Rep in place of Month), and then go through the same quick process to create a Chart

The premise here is that each Table you create is referencing the same data. Each variation is just how you want to cut the data for that particular view.

Note – the formatting you select for one chart will not transfer to a new chart. The easiest method is to pick from Excel’s preset templates, which are normally visually appealing enough – both the black and the gray Charts above are in Excel’s preset templates. You can always customize the look of every chart individually to how you want though.

Best practice is probably to settle on a color scheme and layout after you’ve created all the charts you want, that way you can quickly go through each and select the same layout all at once.

After creating however many variations that get to your necessary level of depth, you’ve now just created yourself a dashboard! Congrats!

Best Way to Create Formulas Based on the Tables to get Additional Metrics in your Dashboard

You may notice that some pieces in the above dashboard (the tables with headers that have blue background and white text) are not Pivot Tables or Pivot Charts. These are created using the same information though.

Enter the GETPIVOTDATA formula. It is one of the most complicated looking formulas, but one of the most effective to use.

Note that it is simply complicated “looking”, but not actually that complicated to use.

Here’s an example. We’re going to walk through the Sales By Month table in the dashboard above (and referenced below).

Let’s say you wanted to get that 41.1% “Growth vs Prior Yr” for Feb from the information in the Pivot Table.

Naturally, you would do the following (referencing picture below) U10 / T10 – 1 = 41.1%

When you go to do that though, this scary looking formula comes out:

Let’s break it down and look at the first piece, before the “/”:

=GETPIVOTDATA(“Sale Amount”,$S$7,”Year”,2019,”Month”,”Feb”)

Translating, it is saying the following:

  • From the Pivot Table

=GETPIVOTDATA(“Sale Amount”,$S$7,”Year”,2019,”Month”,”Feb”)

  • Grab the metric “Sale Amount”

=GETPIVOTDATA(“Sale Amount”,$S$7,”Year”,2019,”Month”,”Feb”)

  • In the Pivot Table located in cell S7

=GETPIVOTDATA(“Sale Amount”,$S$7,”Year”,2019,”Month”,”Feb”)

  • Given the following criteria, Year = 2019

=GETPIVOTDATA(“Sale Amount”,$S$7,“Year”,2019,”Month”,”Feb”)

  • And the second criteria Month = Feb

=GETPIVOTDATA(“Sale Amount”,$S$7,”Year”,2019,“Month”,”Feb”)

You’ll notice the second GETPIVOTDATA (after the “/”) is the same formula, just referencing Year = 2018 instead of 2019.

It is the same formula as the nice and easy U10 / T10 – 1 above, just bringing in the functionality of the Pivot Table.

So why on earth would you actually use the complicated version?

Reason #1: Let’s say you add in another filter and the bulk of the Pivot Table shifts down by one row. The U10 / T10 – 1 will remain but will now be looking at a different month.

Reason #2: What if you changed the Pivot Table to include each Sales Rep’s details in each month (like below)?

Now that “U10 / T10 – 1” formula would be referencing Jennifer’s sales in Jan… not even close to total Feb sales.

If you used the GETPIVOTDATA formula, you would still get the result you want (Total Feb Sales Amount, 2019 over 2018) because you’re telling it what criteria to look at, regardless of what cells the intended data ended up in. It would still do $26,070 / $18,470 – 1, or 41.1%.

Note – in a scenario like the above picture, make sure Subtotals are enabled in the “Design” tab that appears when you click in the Pivot Table

Reason #3: You can completely customize the look of your created table, whereas you have limited aesthetic flexibility in the Pivot Table itself. I choose a blue header with white text.

Reason #4: You retain the copy and paste functionality of the “U10 / T10 – 1” formula but increase the accuracy of the formula.

Notice in our summary chart with each month’s “Growth vs Prior Yr”, we have the month abbreviation in the left column, then the % growth in the right column.

To utilize the copy and paste functionality of formulas in Excel, we just have to reference the month in the formula.

It is the same formula as above in every way except for the P9 in place of “Feb”. This just tells the formula to take the value in cell P9 as the criteria needed to be found in the “Month” section.
You can then copy and paste this formula to each of the months, and the “Growth vs Prior Yr” will fill out for each month, regardless of how many other variables are in the Pivot Table, or where the numbers you want are located (cell-wise).

Summary

So now you’ve learned…

  • The benefits of a dashboard, specifically one in Excel

  • How to make a Pivot Table

  • How to make a Pivot Chart based off it

  • How to duplicate those efforts (for efficiency)

  • How to reference the information in it to get analytical metrics that aren’t directly called out in the Pivot Table

  • (Most importantly) How to build your own fully functional, completely customizable analytical dashboard!

Updating the dashboard is an exercise that takes mere minutes to download the data and add it into your data sheet.

Reasonable time investment to make the dashboard, small time investment to update it, big business benefits.